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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT SPECIALIST (CUSTSPT) - **Company:** Department of the Army - **Location:** Augusta, ME, United States (Remote available) - **Experience:** Experienced - **Salary:** $68,545.0 - $89,114.0 - **Contract:** Temporary to permanent - **Skills:** Cyber Security, Databases, Computer Graphics, Data Transmissions, Desktop Computing, Text Processing, Information Management, IT Sales, Office Automation, Data Processing, Information Technology - **Published:** October 26, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9263705/it-specialist-custspt ## About the Role GENERAL EXPERIENCE: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED EXPERIENCE: Must have at least 36 months experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. Education If you are using Education to qualify for this position, You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position. Additional information If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)). Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., 1. Ability to manage all equipment and materials designated to be loaned for temporary mission accomplishment and may include items such as computers, printers, smartphones, projectors, DVD drives, MiFis, TVs, sound systems, etc. 2. Skills for the use of all work center equipment to include, but not limited to computers, laptops, projectors, and smartphones, and MiFis. 3. Ability to maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment.. 4. Ability to determine equipment demands and number and kind of requests received; data communications requests, telecommunications requests, visual information requests, and information services requests., Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. ## Description Area I: All Current On-Board Permanent and Indefinite Dual Status Title 32 and Title 5 Warrant Officer (CW3 & Below) and Enlisted Technicians of the Maine Army National Guard. Area II: All Members, Warrant Officer (CW3 & Below) and Enlisted of the Maine Army National Guard. DUTIES Help This position is located in an information management organization. The purpose of this position is to manage the state's Information Management (IM) Resource Center. The incumbent manages the IM equipment loan program as well as the self-service work center and assists the other customer support information technology (IT) specialists with fielding help desk calls. --Manages all equipment and materials designated as IM "loaner" equipment. This equipment is designated to be loaned for temporary mission accomplishment and will include items such as computers, printers, cellular telephones, single lens projectors, overhead projectors, VCRs, TVs, sound systems, etc. The work in this mission area involves property and supply accountability, scheduling, operational serviceability and equipment preparation checks, and performing routine equipment maintenance. Gives thorough operational instructions to each user of the loaner equipment. Places orders as necessary to repair or replace unserviceable equipment and to maintain a stock of required operational supplies. --Manages the IM self-service work center. This center includes operational computer work stations that are made available to users to use computer or video training materials (computer based training tapes), work on special projects with standard office automation software (word processing, graphical presentations, etc.), create computer graphics, scan materials, perform color printing, and create or reproduce non-copy righted video tapes. Maintains the skills for the use of all work center equipment to include, but not limited to computers, laptops, single lens projectors and digital cameras. Maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment. Assists users with technical problems. --Participates in the analysis of requests for new and modified applications. Determines equipment demands and number and kind of requests received; data communications requests, telecommunications requests, visual information requests, and information services requests. --Serves as a technical support specialist on DOD, NGB, and state required automated systems and software programs. Required to diagnose and resolve problems in response to customer reported incidents. Researches and evaluates problems and provides feedback on problematic trends and patterns in customer related issues. Updates problem tracking and resolution databases. Provides customer training; and/or ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services. --Updates the customer service database for all service requests. Receives, analyzes, and assigns control numbers to all incoming customer requests. Determines if equipment is covered by warranty or maintenance contract and processes accordingly. Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area. Follows up with the functional areas to ensure problems are resolved and requests are completed. Ensures continual contact and update of status with the user. --Performs other duties as assigned., Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy