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# Technical Customer Support Representative - Onsite

- **Company:** Teleperformance USA
- **Location:** Brownsville, TX, United States
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Desktop Computing, Issue Tracking Systems, Internet Services, Internetworking, Web Applications, Software Troubleshooting, PkMS
- **Published:** October 22, 2026
- **Apply:** https://dejobs.org/x/x/B2D135E44EE849D5A25F2F943A114225/job/

## About the Role

* High School Diploma or equivalent.
 * Minimum of 6 months of customer service experience.
 * Must be 18 years of age or older.
 * Ability to type at least 25 words per minute.
 * Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
 * Customer service and/or sales experience preferred.
 * College degree preferred but not required.

Key Competencies:

 * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
 * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
 * Communication: Outstanding communication, listening, and analytical skills.
 * Organizational Skills: Strong organizational and problem-solving skills.
 * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
 * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
 * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
 * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

## Description

As a Technical Support Specialist , you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment., As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

 * Provide front line, first level, technical assistance for consumers
 * Supporting Client specific high speed internet services delivering an exceptional customer experience
 * Resolve technical problems, within a fast paced, customer facing environment
 * Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
 * Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
 * Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
 * Demonstrate advanced product knowledge and he ability to solve customer issues.
 * Resolve customer issues on the first call as frequently as possible.
 * Open and manage trouble ticket system for user issues, Data Network, OS issues.
 * Be patient, courteous and friendly with customers at all times.
 * Demonstrate a positive attitude.
 * Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
 * Adhere to all work schedule assignments.
 * Abide by and support management directives and adhere to all TP policies.

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.