> Markdown version of [/jobs/ext/4416374-it-technician-level-i](https://www.wearedevelopers.com/jobs/ext/4416374-it-technician-level-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Technician Level I

- **Company:** EMERALD QUEEN CASINO
- **Location:** Tacoma, WA, United States
- **Experience:** Starter
- **Salary:** $64,563.0 - $68,058.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Information Systems, Computer Networks, System Configuration, Information Technology Operations, Software Troubleshooting, Computer Equipment, Build Management, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=93b3d3246b5ec79b

## About the Role

* High School Diploma or GED equivalent is required. Associate's degree in Computer Science or related training in a technology related discipline preferred.
 * At least one year of experience in an MIS environment for a company of comparable size and MIS needs.
 * Demonstrated ability to troubleshoot computer software and hardware issues, setup, network, and maintain POS systems.
 * Additional education or related experience may substitute for the minimum requirements of the position.

PHYSICAL REQUIREMENTS:

 * standing or sitting for prolonged periods of time
 * use of hand eye coordination
 * use of eye sight; finger dexterity
 * lifting, bending, carrying, stooping, walking, pushing or moving supplies, materials or equipment weighing up to 50 pounds
 * concentrate in loud and busy situations
 * perform work in confined or elevated spaces, * RESPONSIBLE GAMING
 * BLOOD BORNE PATHOGENS
 * SEXUAL HARRASSMENT
 * Customer Service
 * TITLE 31 SARC

## Description

* Installs, maintains, and troubleshoots all assigned computer hardware and related equipment.

 * Addresses and resolves routine user issues including unlocking accounts and resetting passwords.

 * Provides initial end user computer hardware and software support.

 * Ensures proper installation and configuration of all assigned equipment.

 * Ensures proper installation and configuration of all casino software products.

 * Assists with the installation and cabling of new voice and data connections and related equipment.

 * Performs regular inspections and routine maintenance for data rooms including data switches, connections, and related equipment.

 * Assists with upgrades, new system builds, and workstation maintenance.

 * Ensures all IT equipment meets Casino standards.

 * Assists in maintaining inventory of IT equipment and related media.

 * Repairs and services all equipment as needed.