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# Global Insights & Business Management Director

- **Company:** Palo Alto Networks
- **Location:** Arlington, VA, United States
- **Experience:** Expert
- **Salary:** $189,000.0 - $259,350.0
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Cloud Computing, Cyber Security, Customer Data Management, Data Infrastructure, Salesforce.Com, SQL Databases, Tableau (Software), Snowflake, Data Analytics
- **Published:** October 1, 2026
- **Apply:** https://www.businessworkforce.com/job.asp?id=3466875571&tx=JP8781FFQ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Experience: 10+ years of experience in Customer Success Operations, Revenue Operations, or Business Operations within a high-growth, enterprise SaaS or cloud software organization.
 * Leadership: Demonstrated success in building, mentoring, and managing high-performing global operations and data analytics teams.
 * Technical Acumen: Deep expertise in administering Customer Success and CRM platforms (e.g., Gainsight, Salesforce) and a strong grasp of data warehousing and Business Intelligence tools (e.g., Snowflake, Tableau) and spreadsheet modeling.
 * Analytical Rigor: Exceptional analytical and problem-solving skills with a proven ability to translate complex customer data into clear executive summaries and actionable strategies.
 * Stakeholder Management: Outstanding ability to influence without authority and provide structured executive communication to senior leadership.
 * Domain Knowledge: Familiarity with the data platform, cybersecurity, or observability markets, including an understanding of telemetry definitions and technical adoption methodologies.
 * Technical Skills: SQL literacy and experience managing User Acceptance Testing (UAT) for large-scale system deployments.
 * Education: MBA or equivalent strategic leadership experience.

## Description

As the Global Insights & Business Management Director, you are the strategic and operational backbone of the Global Technical Services organization. You will turn customer lifecycle data into actionable insights, scalable processes, and a reliable operational cadence. You will connect customer insights, portfolio strategy, and go-to-market execution to accelerate value realization across the data platform, cybersecurity, and observability portfolios., * Financial Planning & LRP: Lead Long-Range Planning (LRP) and annual operational planning for the Customer Success organization.

 * Corporate Connectivity: Act as the primary liaison with Corporate Finance and RevOps to align on headcount planning, budget allocation, capacity modeling, and revenue forecasting.
 * Modeling: Develop data-driven models to align resources with business needs and global customer coverage requirements.
 * Global Reporting: Oversee the development of standardized global dashboards, providing "single-pane-of-glass" visibility into Net Retention Rate (NRR), Gross Retention Rate (GRR), Time-to-Value, and churn risk.
 * Performance Frameworks: Establish global business metrics and MBO strategies. Lead recurring business reviews to address performance gaps and drive accountability.
 * Lifecycle Design: Design and implement frictionless, automated procedures across the entire customer lifecycle-from onboarding to expansion.
 * Tech Stack Ownership: Lead the deployment and optimization of the Customer Success technology stack (e.g., Gainsight, Salesforce, Snowflake, Tableau).
 * Strategic Enablement: Design training plans and change management strategies to ensure global Customer Success and Professional Services teams are enabled on new workflows, technical updates, and playbook rollouts.
 * Operational Bridge: Unite Customer Success with Product, Sales, and Support to eliminate silos and ensure cohesive account management.
 * Team Leadership: Hire, mentor, and lead a global team of operations managers and data analysts, fostering a culture of operational rigor and continuous improvement.