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# 2nd Line System Administrator

- **Company:** LA International Computer Consultants Ltd
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Monitoring of Systems, System Center Operations Management, VMware Infrastructure, SolarWinds (Software), Vmware
- **Published:** October 31, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/2C08F2BA43A7F705F2

## About the Role

Proven experience in a 2nd Line System Administrator or Infrastructure Support role.

 - Strong incident management, technical triage and troubleshooting experience.
 - Experience using Event Management and monitoring tools, including SCOM or SolarWinds.
 - Hands-on experience supporting VMware vCenter environments.
 - Experience working with cloud infrastructure environments.
 - Strong understanding of IT Service Management processes and SLA-driven support.
 - Experience managing incidents and service catalogue requests.
 - Ability to investigate system alerts, identify root causes and escalate technical issues appropriately.
 - Strong technical documentation skills, including Knowledge Base articles and SOPs.
 - Excellent customer service, communication and organisational skills.
 - Proactive approach to problem-solving and continual service improvement.
 - Ability to work independently within a small, collaborative engineering team.
 - Experience supporting secure Government or Defence infrastructure would be advantageous.

## Description

Monitor system health, availability and performance using Event Management tools.

 - Investigate, triage and resolve incidents within agreed SLAs.
 - Escalate complex technical issues through established Service Management processes.
 - Manage incident tickets and catalogue requests, maintaining accurate records and documentation.
 - Support VMware vCenter and associated virtual infrastructure.
 - Assist with monitoring and troubleshooting cloud infrastructure environments.
 - Identify recurring incidents and contribute to service improvement activities.
 - Create and maintain Knowledge Base articles and Standard Operating Procedures (SOPs).
 - Support shift-left initiatives to improve service desk efficiency.
 - Work collaboratively with 2nd and 3rd Line engineering teams to resolve technical issues.
 - Maintain compliance with security procedures and operational standards.