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# Tier 1 Service Desk Agent - Applications

- **Company:** Everforth Apex
- **Location:** Daytona Beach, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Macintosh Application Environment, Financial Software, Issue Tracking Systems, SAP (Applications), Oracle Fusion Middleware, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://www.dice.com/job-detail/e65456a4-b499-403e-afbe-e713caa483eb

## About the Role

Experience: One to three years of experience in a customer service background, with the ability to manage inbound calls in a fast-paced environment.

Technical Skills: Proficient experience with enterprise ticketing systems, with a preference for ServiceNow. Basic troubleshooting capabilities at a Tier 1 level are required.

Professional Skills: Strong communication skills, highly organized, and the ability to learn new systems quickly.

Preferred Qualifications

 * Experience with Oracle Fusion modules, including warehouse management, order management, inventory, procurement, and finance GL/AR.
 * Experience with Order to Cash workflows in major ERP systems such as SAP.

## Description

An established organization seeks a Tier 1 Service Desk Agent to support the application environment during an enterprise transition to Oracle Fusion. This position serves as a key member of the application support team, managing and resolving system issues for internal users. The role requires troubleshooting skills, an understanding of order management workflows, and experience in a distribution or warehouse setting., * Provide Tier 1 and Tier 2 support for application issues.

 * Manage ticket queues in the ticketing system to ensure proper prioritization and adherence to service level agreements.
 * Troubleshoot and resolve incidents related to order fulfillment, inventory, procurement, and finance modules.
 * Identify and analyze issue trends, communicating findings to engineering teams for root cause analysis.
 * Assist users with operational problems including printing issues, label generation, billing synchronization, and incorrect customer statements.
 * Receive and log incidents via multiple channels, including the service portal, email, and collaborative chat platforms.
 * Develop a comprehensive understanding of business workflows, particularly in order management from order placement to invoicing.