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# Microsoft 365 - Exchange Online Engineer

- **Company:** MSH Group
- **Location:** Marysville, OH, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Active Directory Federation Services, Microsoft Azure, Microsoft Outlook, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Email Filtering, Microsoft Exchange Server, Hyper-V, Microsoft Security Essentials, Outlook Web App (Email Clients), Server Administration, Microsoft SharePoint, TCP/IP, Office365, Sender Policy Framework (SPF), Firewall Services Module, Network Server
- **Published:** October 31, 2026
- **Apply:** https://www.dice.com/job-detail/0528c6aa-0cee-43b0-a970-813c5ffd7153

## About the Role

Experience: 8-10 years overall, including 4-5 years managing a large-scale M365 hybrid environment, * 8-10 years of overall experience, including 4-5 years managing a large-scale M365 hybrid environment

 * Prior Microsoft 365 administration and troubleshooting experience
 * Familiarity with some of: Azure, Microsoft Hyper-V, Exchange Edge server administration, and TCP/IP (OS and firewall configuration)
 * Ability to quickly learn, understand and explain technical information
 * Ownership of client issues through to resolution
 * Excellent time management and the ability to work in a fast-paced environment, * Admin experience with MS Teams, SharePoint and eDiscovery
 * Admin experience with Microsoft Purview and the Microsoft Security portal
 * Master's degree
 * Microsoft certifications

## Description

MSH is hiring a senior Microsoft 365 / Exchange Online engineer for an onsite client engagement in Marysville, Ohio. You'll manage a large Exchange/M365 hybrid environment at L2-L4 level, owning mail flow, email security and escalated incidents, and you'll work directly with the client every day. The role suits hands-on Exchange engineers who are as comfortable with on-premises Exchange 2016/2019 servers as with Exchange Online., * Communicate directly with the client and manage customer relationships with a strong onsite presence

 * Manage the Microsoft 365 environment at L2, L3 and L4 levels, including Exchange servers and their roles
 * Own detailed mail flow across the Exchange/O365 hybrid environment
 * Configure and troubleshoot the connectors available in Exchange and Microsoft 365
 * Administer M365 mail filtering/hygiene, Exchange Edge servers and Active Directory
 * Support SSO with M365, including ADFS
 * Support email clients including Microsoft Outlook, MS Teams and OWA
 * Configure and troubleshoot mail archiving, anti-spam, SPF, DKIM and DMARC
 * Resolve client connectivity and service availability issues within the organization's span of control
 * Manage services using supplier and client ITIL processes and practices
 * Adhere to quality standards, regulatory requirements and company policies
 * Support on-call escalations and handle incident and problem management
 * Resolve tickets independently and meet the team's agreed SLAs for ticket volume and resolution time
 * Drive a positive customer experience and CSAT through first-call resolution and minimal rejected or reopened cases
 * Contribute to knowledge base updates, train new team members, coach analysts and take part in interviews and hiring drives
 * Contribute to proposals and service improvement plans