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# Network/Telecom Specialist

- **Company:** Viis Global Inc.
- **Location:** Raleigh, NC, United States
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Monitoring of Systems, Issue Tracking Systems, Networking Hardware, Networking Basics, Network Monitoring, Salesforce.Com, Computer Network Operations, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://www.dice.com/job-detail/41ea3ad8-f6da-4944-a037-ddaa865073de

## About the Role

* High School Diploma or equivalent.
 * 1+ years of experience in IT Support, Help Desk, Service Desk, Technical Support, NOC, or Telecommunications environments.
 * Strong computer skills with the ability to work across multiple applications simultaneously.
 * Excellent verbal and written communication skills.
 * Strong customer service and problem-solving abilities.
 * Ability to accurately document technical issues and incidents.
 * Strong organizational skills and attention to detail.
 * Ability to follow established processes and procedures.
 * Ability to work independently with minimal supervision.
 * Ability to prioritize workload and respond effectively to urgent situations.
 * Willingness to learn new technologies, telecommunications systems, and NG911 operations.
 * Reliable attendance and ability to work assigned overnight shifts.
 * Must be able to work 100% onsite in Raleigh, NC., * Experience in Help Desk, Service Desk, Technical Support, Network Operations Center (NOC), or Telecommunications Support roles.
 * Basic understanding of networking concepts including IP connectivity and network devices.
 * Experience with ticketing systems such as Salesforce, ServiceNow, Remedy, or similar platforms.
 * Experience working with monitoring tools, incident management systems, or support dashboards.
 * Experience supporting mission-critical or 24x7 operations environments.
 * Previous public safety, emergency communications, telecommunications, or NG911 experience is a plus., * Technical Support
 * Help Desk Support
 * Incident Management
 * Network Monitoring
 * Ticket Management
 * Customer Service
 * Troubleshooting
 * Documentation
 * Communication Skills
 * Escalation Management
 * Networking Fundamentals
 * Telecommunications Support

Total Experience

 * 1 to 5 years of overall IT experience.
 * Junior-level candidates with strong communication skills and technical aptitude are encouraged to apply., * Candidates must be authorized to work full-time in the United States without sponsorship upon conversion to a permanent position.