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# Technical Support Engineer - BYU-Pathway Worldwide

- **Company:** The Church of Jesus Christ of Latter-day Saints
- **Location:** Salt Lake City, UT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Computer Networks, Linux, Issue Tracking Systems, Remote Service Software, Software Engineering, Information Technology
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0fda5bd6b31b050e

## About the Role

* Bachelor's degree in computer science, information technology, or a related field.
 * A minimum of 2 years of experience in technical support or a similar role.
 * Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts.
 * Proficiency in troubleshooting hardware and software issues.
 * Experience with remote support tools and ticketing systems.
 * Excellent communication and interpersonal skills.
 * Strong problem-solving abilities and attention to detail.
 * Ability to work independently and as part of a team.
 * Customer-focused mindset with a commitment to providing exceptional service.

## Description

* Provide technical support to clients via phone, email, and chat.
 * Diagnose and troubleshoot hardware and software issues.
 * Assist clients with installation, configuration, and ongoing usability of system hardware and software.
 * Document and track customer issues using a ticketing system.
 * Escalate complex issues to higher-level support or engineering teams as needed.
 * Collaborate with other team members to resolve customer issues efficiently.
 * Develop and maintain technical documentation and knowledge base articles.
 * Stay up to date with the latest technology trends and product updates.
 * Provide training and guidance to clients on product features and best practices.
 * Participate in on-call rotation to provide after-hours support as needed.