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# Lead App/Prod Support

- **Company:** AT&T Inc.
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Salary:** $116,700.0 - $175,100.0
- **Contract:** Permanent contract
- **Skills:** Application Performance Management, HP Systems Insight Manager, Performance Tuning, Transmission Control Protocol (TCP), Information Technology
- **Published:** October 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c8d4e0b8768e0350

## About the Role

Education/Experience: Bachelor's degree (BS/BA) desired in Computer Science. 5+ years of related experience. Certification is required in some areas. Our Lead App/Prod Support jobs earn between $116,700.00 - $175,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

## Description

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:

 * Application Monitoring and Response: Continuously monitor applications for outages, take proactive actions and respond promptly to any alerts or issues, and create outage management tools and automation.
 * Application Problem Management/Resolution: Diagnose and resolve application issues, manage issue life cycles, conduct root cause analysis, and ensure business flow continuity and service assurance.
 * Service Assurance Management: Maintain service levels, oversee SLAs, ensure optimal application performance, and provide input on long-range planning and performance metrics. Works with end user clients, application delivery teams and 3rd party vendors as needed including oversight of SLAs (Service Level Agreements).
 * Application Change Management and Implementation: Manage and implement new applications or changes, including updates and patches, and oversee deployment in pre-production, test, or production environments.
 * Tuning and Configuration: Optimize application and infrastructure settings, support and configure performance tools, and analyze transaction flows for performance improvement

Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership. Supervisor: No

TCP Career Step Differentiator: Solves complex Tier 2 issues. Knowledgeable about multiple applications and business processes. Assists development team in analyzing root cause and implementing future improvements. Create requirements for automation across all steps in the production support process.