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# Senior IT Support Specialist

- **Company:** HDR, Inc.
- **Location:** Anchorage, AK, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, AutoCAD, Software Applications, Microsoft Office, MicroStation, ProjectWise, Enterprise Software Applications, Peripherals, Information Technology, Network Server
- **Published:** October 11, 2026
- **Apply:** https://diversityjobs.com/career/18621273/Senior-It-Support-Specialist-Alaska-Anchorage

## About the Role

* Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
 * This position may include travel
 * Working knowledge of Windows 11/M365.
 * Knowledge of A&E Industry
 * Associate's degree in Computer Science/MIS-related area or equivalent work experience, * Associate's degree in Computer Science/MIS-related area or equivalent work experience
 * A minimum of 3 years of experience in technical support of PC, networks and servers
 * Excellent working knowledge of computer and peripherals
 * Expanded working knowledge in systems operations and maintenance
 * Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Servers
 * Working knowledge and ability to help users with Microsoft Office applications
 * Excellent client service and interpersonal skills
 * Ability to communicate needs and new ideas with users and management
 * Ability to write software and hardware evaluations and make recommendations for management review
 * Ability to work with vendors to request service and work through defective product issues
 * Self-starter able to handle multiple tasks and deadlines with minimal supervision
 * Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

## Description

In the role of Senior IT Support Specialist, we'll count on you to:

 * Apply technology to address business needs and constraints
 * Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
 * Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
 * Serve as an example to junior staff, and is the "in-house" expert when it comes to complicated technical issues
 * Participate in enterprise-wide IT projects and initiatives
 * Consistently act, think and communicate as a leader among his/her peers and all HDR staff.
 * Diagnose system hardware, software, and operator problems
 * Provide advanced troubleshooting on complicated IT issues
 * Provide support for software applications
 * Provide desk side training upon request for enterprise applications
 * Request hardware and software through the requisition system as directed by their supervisor
 * Provide hardware support, and printer and printing support
 * Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
 * Assist the IT Support team with software inventory where required
 * Provide local office coordination and communication of technical support topics/issues of interest
 * Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
 * Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
 * A valid US Driver's License is required.
 * Perform other duties as needed