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# IT Support Technician I

- **Company:** Atlantic Health
- **Location:** Morristown, NJ, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Cyber Security, Computer Networks, Data Security, Virtual Desktops, Network Architecture, Citrix Systems, Cloud Services, Software Engineering, Information Technology
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2648e6b9a9dfe083

## About the Role

* Associate degree (preferred) or equivalent work experience

 * Microsoft Certification(s), or other IT related certifications preferred

 * Networking: Basic understanding in networking concepts to manage the growing network infrastructure within healthcare facilities

 * Cybersecurity: Demonstrated skills in cybersecurity to protect patient information and healthcare systems

 * Cloud Services: Basic understanding of cloud services and virtual desktop infrastructures, such as VDI and Citrix, as healthcare moves more services to the cloud

 * Soft Skills: Strong communication skills to explain technical issues in layman's terms and active listening to understand user needs

 * Continuous Learning: A commitment to continuous learning and adapting to new technologies and software updates, * 1+ years of experience in desktop support, preferably in a healthcare setting

## Description

* Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
 * Basic knowledge of end-user computing, network-based PC/workstation systems, and hardware
 * Collaborate with other members of the IT team to develop and implement new technologies
 * Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues
 * Ensure data security and compliance with healthcare regulations
 * Basic understanding application, and end user workflows
 * Strong communication skills
 * Analytical abilities and decisiveness
 * Responsible for maintaining and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition
 * Perform basic to moderate configuration and repair of end user equipment, peripherals and mobile devices
 * Responsible for partnering with the business units supported to understand the business impact of support issues
 * Restoration and migration of user data
 * Video Conference room equipment support and meeting support
 * Potential after-hours support requirements
 * Train end users on technology best practices
 * Respond to all email, phone calls and service assignments in a timely manner
 * Responsible for owning and supporting various applications in the CMDB
 * Responsible for managing assets information, validation and conducting audits in the CMDB