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# IT Specialist

- **Company:** Richard Group
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, System Configuration, Identity and Access Management, Issue Tracking Systems, Project Management Software, Software Engineering, Software Licensing, Laptops
- **Published:** October 12, 2026
- **Apply:** https://diversityjobs.com/career/18618601/It-Specialist-Illinois-Chicago

## About the Role

* Hands-on experience in IT support, help desk operations, desktop support, or a similar technical support role.
 * 3-5 years of experience previously supporting IT, help desk, technical support, etc. AEC industry experience is preferred.
 * Proficiency in configuring and troubleshooting Windows laptops, iPads, mobile phones, and common workplace applications.
 * Experience maintaining accurate IT asset inventories, software license records, and equipment assignment documentation.
 * Strong organizational skills and attention to detail, with the ability to manage multiple requests and follow through to completion.
 * Strong customer service and communication skills, with the ability to explain technical issues clearly and patiently to employees with varying levels of technical expertise.
 * Ability to prioritize competing support requests based on urgency, employee impact, and project operational needs.
 * Understanding of secure device configuration, access management, software licensing, and employee offboarding procedures.
 * Ability to troubleshoot independently, identify when escalation is necessary, and remain engaged until issues are resolved.
 * Experience working with ticketing systems, IT service providers, and technology vendors.
 * Familiarity with Microsoft 365, distributed workforces, construction jobsite environments, or construction applications such as Procore is preferred.

## Description

We are hiring an IT Specialist to help Richard's employees work confidently with the technology they depend on every day. Based in Chicago, this is a hands-on role supporting our office and construction field teams. You will make sure employees have the right equipment, new hires are ready to work on day one, and technology issues receive clear ownership and timely follow-through. You will own the day-to-day coordination of IT equipment inventory, hardware setup, software license tracking, employee technology onboarding and offboarding, and application help desk support. From a superintendent's iPad to a new employee's laptop, you will keep equipment, access, and records organized throughout their lifecycle. You will also help improve the processes behind the work, making IT support more consistent as Richard grows.
Responsibilities

 * Maintain an accurate inventory of company IT assets, including laptops, iPads, mobile phones, and jobsite equipment, tracking assigned users, locations, condition, and status.
 * Configure, prepare, deploy, transfer, and recover IT equipment to ensure employees have the necessary technology and equipment to perform their roles.
 * Coordinate with Human Resources, hiring managers, and IT partners to complete employee onboarding and offboarding, including device preparation, access provisioning, equipment recovery, and license reconciliation.
 * Maintain accurate software license records, including assignments, availability, and renewal dates, identifying opportunities to reassign or cancel unused licenses.
 * Provide day-to-day technical support for application installation, sign-in, access, and common software issues.
 * Manage and prioritize IT support tickets, communicate progress and next steps, and coordinate escalations with IT service providers and vendors through resolution.
 * Coordinate jobsite technology requirements with project teams, including equipment delivery, setup, troubleshooting, replacement, and return.
 * Maintain organized IT documentation, including inventory records, support tickets, setup instructions, onboarding and offboarding checklists, and employee-facing resources.
 * Identify recurring technical issues and recommend process improvements to reduce repeat support requests and improve the employee experience.
 * Ensure IT equipment is configured in accordance with approved company standards, security requirements, and access controls.