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# Deskside Support Engineer

- **Company:** Cognizant Technology Solutions Corporation
- **Location:** Fort Wayne, IN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, BASIC (Programming Language), Microsoft Outlook, Collaborative Software, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Desktop Virtualization, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Inventory Management Software, Virtual Private Networks (VPN), Local Area Networks, Microsoft Software, Networking Basics, Azure Active Directory, Microsoft SharePoint, Software Deployment, TCP/IP, User Environment Management, User Provisioning Software, Wi-Fi Technology, Peripherals, Computer Equipment, Laptops, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1cf15b72c0b75b60

## About the Role

This role requires strong troubleshooting skills, hands-on technical expertise, and the ability to work independently to resolve user issues, maintain workplace technology, and support business continuity., * 6+ years of experience in Desktop Support, Help Desk, Deskside Support, or End User Computing environments.

 * Strong knowledge of Windows 11 administration, configuration, and troubleshooting.
 * Experience supporting desktop hardware, laptops, printers, mobile devices, and peripherals.
 * Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic connectivity troubleshooting.
 * Experience deploying, configuring, and maintaining end-user computing devices.
 * Experience supporting conference room technologies and audio/video equipment.
 * Strong customer service, communication, and problem-solving skills.
 * Ability to prioritize multiple support requests in a fast-paced environment., * Experience supporting Microsoft 365 technologies including Outlook, Teams, OneDrive, and SharePoint.
 * Hands-on experience with Active Directory, Azure Active Directory, and Microsoft Entra ID.
 * Familiarity with user provisioning, access management, and group policy administration.
 * Experience using ITSM/ticketing platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools.
 * Experience with IT asset management and inventory tracking systems.
 * Knowledge of Virtual Desktop Infrastructure (VDI) environments.
 * Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent.

## Description

We are seeking a highly motivated and customer-focused Deskside Support Engineer to provide onsite IT support for end users in a fast-paced enterprise environment. The ideal candidate will be responsible for supporting desktop systems, mobile devices, Microsoft technologies, conference room equipment, and local infrastructure while delivering exceptional customer service., * Provide Level 1 deskside support for Windows 11 desktops, laptops, printers, mobile devices, peripherals, and end-user computing environments. [RE: SO Val...e Holdings | Outlook]

 * Troubleshoot hardware, software, application, login, and connectivity issues while ensuring timely resolution through the ticketing system.
 * Deliver excellent customer support by managing incidents and service requests, providing regular updates, and meeting service-level expectations.
 * Support conference room technologies including displays, cameras, microphones, speaker systems, Microsoft Teams-enabled meeting rooms, and other collaboration tools.
 * Troubleshoot and resolve audio/visual issues before and during meetings, coordinating with vendors and remote support teams when required.
 * Configure, deploy, image, upgrade, and maintain laptops, desktops, and workstations for new hires and existing employees.
 * Support user provisioning activities including account setup, onboarding, device assignments, access management, and Virtual Desktop Infrastructure (VDI) troubleshooting.
 * Maintain accurate IT asset inventory records and track the lifecycle of end-user devices and equipment.
 * Perform basic troubleshooting of LAN, Wi-Fi, VPN, internet, TCP/IP, DNS, and DHCP-related connectivity issues and escalate complex infrastructure problems as needed.
 * Create and maintain technical documentation, knowledge articles, troubleshooting guides, operational procedures, and support records.
 * Participate in IT initiatives such as office moves, technology rollouts, hardware refreshes, software deployments, and continuous process improvement projects.
 * Leverage Microsoft 365, Active Directory, Azure Active Directory/Microsoft Entra ID, ITSM tools, and IT asset management platforms while applying strong communication, problem-solving, and customer service skills.