> Markdown version of [/jobs/ext/442116-support-business-ii](https://www.wearedevelopers.com/jobs/ext/442116-support-business-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Business II - **Company:** Metrocare Services - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Client Access Licensing, Microsoft PowerPoint, Electronic Medical Records - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=391ce49649414bcb ## About the Role Do you have experience in Serving clients?, Do you have a High school diploma or GED?, * Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills. * Ability to work in a multi-disciplinary team environment. * Ability to multi-task and accommodate high volume job tasks. * Ability to function with little or no supervision. * Ability to work with dual supervision and reporting lines. * Ability to exercise tact and diplomacy in interacting with internal/external customers. * Ability to implement and monitor processes within team. * Ability to adapt to changing business needs, conditions, and work responsibilities. * Ability to solve problems while ensuring rules and directives are followed, * Required: High School Diploma 2 to 3 years of progressive customer service experience * Preferred: Some college or technical school/training * Preferred: Experience in an office or MH/MR setting, * Basic math skills required. * Ability to work with reports and numbers. * Ability to calculate moderately complex figures and amounts to accurately report activities and budgets . REASONING ABILITY: * Ability to apply common sense understanding to carry out simple one or two-step instructions. * Ability to deal with standardized situations with only occasional or no variables. COMPUTER SKILLS: * Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint). * Ability to utilize Internet for resources. * Basic level on MS Excel. * Ability to use electronic health records (EHRs) to store and access client information. ## Description The Business Support Specialist II position is responsible for coordinating and performing all clerical support needs for the assigned program, ensuring client satisfaction, and flow of office operations., The essential functions listed here are representative of those that must be met to successfully perform the job. * Checks clients in as they arrive for their session, utilizing MyAvatar (clinical electronic health record) which notifies the therapist the client has arrived. * Works with Leadership to ensure the Center's therapy schedule is entered accurately within MyAvatar and manages status of visits from day-to-day in the system with applicable documentation. * Maintains Scheduling Calendar in Avatar * Schedules future appointments, Cancels and Reschedules as needed + The first point of contact for all external and internal stakeholders is through telephone communication with the designated center. * Screens and directs incoming calls to the appropriate partners, ensuring stakeholders who contact the designated center are connected with the right resources. * Creates and maintains client records in MyAvatar or other electronic health record systems, including admission forms, program details, diagnoses, financial assessments, and managed care authorization information. * Completes check of benefit status prior to each visit to determine co-pay, deductible, or self-pay status at start of service appointment. * Responsible for cleanliness, presentation/set up of waiting room spaces * Gathers Medical Records as needed for client access to services * Completes Initial Eligibility and Benefits checklist for inquiring insurance clients. * Referral of applicants, documenting their communication * Schedule monthly training or as needed at the direction of the Clinical Team * Completes attendance and program-specific logs monthly, communicate clients whose attendance is below 90% and collaborate with leadership on action plans. * Copying, faxing, and all other general office duties * Scans in client documents into MyAvatar within three business days of receipt * Coordinate team supply needs in collaboration with program leadership to ensure timely and efficient resource availability * Attend regional and team meetings. * Meets designated benchmarks and/or quality measures, missed appointments or required documentation. * Performs other duties as assigned. COMPETENCIES: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. * Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)