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# Product Support Specialist

- **Company:** Lucid Inc.
- **Location:** Salt Lake City, UT, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Large Language Models, Virtual Agents
- **Published:** October 16, 2026
- **Apply:** https://www.juju.com/job/1_lucidsoftware-1549897708

## About the Role

Effectively build relationships and value with Lucid's customers by providing exceptional support tailored to our customer's needs + Contribute to content strategy, helping develop clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics. **Requirements** + 2 years practical work experience and/or a Bachelor's degree with strong academic performance. + A strong sense of personal ownership and responsibility + Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results. + Ability to translate complex technical ideas into simple, easy to understand content + Strong written and verbal communication skills (both internally and externally) + Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities + Detail-oriented, organized
and a good team player + Bias towards finding solutions versus shutting down ideas + This position is hybrid, combining remote work with in-person collaboration at our South Jordan, UT office two days per week (Tuesday and Thursday). **Preferred qualifications** + Experience optimizing systems and driving improvements + Basic Project Management experience + Teaching or mentoring experience + A strong understanding of user experience principles + Technical aptitude and troubleshooting skills + Experience working with AI Agent or curating LLMs \#LI-KC1 We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.

## Description

You'll write our help center content, come up with innovative ways to educate customers, and help millions of people around the world get the most out of Lucid products. **Responsibilities** + Develop and maintain product expertise and work closely with other support and product team members to resolve user issues + Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs + Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs. + Identify and monitor key user operational metrics to help drive improvements to our product and support offerings + Represent Lucid by growing and managing a Lucid product community, building healthy relationships with users to resolve issues, and driving community strategies to ensure forum health and users' questions/feedback receive quality, timely answers. +