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# IT Support Technician

- **Company:** Systems, Inc
- **Location:** Paducah, KY, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Online Services, Business Software, Cyber Security, Information Systems, Dynamic Host Configuration Protocol, Desktop Computing, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Microsoft Servers, Microsoft Software, Networking Basics, Anti-Phishing, TCP/IP, Virtualization Technology, Wide Area Networks, Peripherals, Information Technology
- **Published:** October 31, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-technician-paducah-ky--742dfc6d-3ed9-4681-8e39-9dafccc903c6

## About the Role

Technical Support, Information Technology & Information Systems, Technical Leadership, Technical Support, Customer Support/Service, Microsoft Product Family, Operating Systems, Desktop PC, Identify Issues, Virtualization, Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We currently have an opening for an IT Support Specialist. There are two possible workplace locations for this position. Candidates will be considered to fill a position based in Systems Solutions' Paducah, KY office.Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus., * 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience

 * Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows)
 * Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
 * Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
 * Experience troubleshooting standard hardware issues and running diagnostics
 * An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
 * Basic Apple, Mac OS, and iOS troubleshooting experience a plus
 * Demonstrable ability to quickly learn and support various business applications
 * An Associates or Bachelor's degree in a technology-related field
 * 1-3 years customer service experience.

## Description

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you., * Providing Level 1 and Level 2 Remote and Onsite technical support to clients.

 * Works effectively within a team structure.
 * Can effectively implement and provide support for business-class hardware/software.
 * Work within a ticketing system and maintain a ticket queue.
 * Maintain thorough, accurate, and up-to-date client documentation.
 * Maintain up-to-date records of work performed on trouble tickets.
 * Maintain a high level of customer satisfaction.
 * Communicate effectively with users to provide updates on trouble tickets.
 * Maintain appropriate industry skills and certifications.