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# Technical Support Specialist

- **Company:** Military, Veterans and Diverse Job Seekers
- **Location:** San Diego, CA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Instant Messaging Technology, LiveChat, Software Engineering, Systems Integration, Web Api
- **Published:** October 31, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-specialist-san-diego-ca--3ac4b38e-6e19-4a8f-97c6-cc0a65b5570d

## About the Role

Technical Support, Customer Support/Service, Customer Experience, Online Chat, Identify Issues, Application Programming Interface (API), CRM Integration, Problem Solving Skills, Communication Skills, Presentation/Verbal Skills, * Are passionate about the customer experience and have previous experience assisting customers via email or live chat

 * Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer
 * Are an expert at learning software, interested in building knowledge around API's and CRM integrations, and has an intuition toward solving technical problems
 * Excellent verbal and written communication skills

## Description

* Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed
 * Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
 * Communicate thoughtful, customized solutions that help customers move forward and grow their business
 * Show composure, resilience, and flexibility as customer needs evolve and case volume changes
 * Develop and maintain comprehensive knowledge to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
 * Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account