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# Information Technology Support Supervisor

- **Company:** SURGE STAFFING
- **Location:** Columbus, OH, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Network Troubleshooting, Microsoft PowerPoint, Server Administration, Computer Equipment, Information Technology
- **Published:** October 31, 2026
- **Apply:** https://www.careerbuilder.com/job-details/information-technology-support-supervisor-columbus-oh--249b04c8-40de-491b-9e55-613af3adf099

## About the Role

Technical Support, Customer Service Management, Technical Leadership, Identify Issues, Technical Support, Team Lead/Manager, Time Management, Customer Service Management, Help Desk, Software Administration, The ideal candidate is a strong problem solver who can prioritize competing requests, communicate technical information clearly, and develop a customer-focused support team in a fast-paced environment., * Strong technical knowledge of computer hardware, software, networks, and troubleshooting methods.

 * Ability to lead a support team, delegate responsibilities, and develop employees.
 * Strong analytical and problem-solving skills, with the ability to evaluate information and determine appropriate solutions.
 * Excellent written and verbal communication skills, including the ability to explain technical issues to nontechnical users.
 * A customer-service mindset with a patient, professional, and collaborative approach.
 * Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and internet-based tools.
 * Strong organizational skills and the ability to manage multiple tasks, meet deadlines, and adjust to changing priorities.
 * Ability to work independently within company guidelines and collaborate effectively across teams.
 * Sound judgment, initiative, and the ability to remain calm under pressure.
 * Ability to learn, retain, and apply company procedures and locate resources when needed.
 * Ability to travel to other locations and access equipment as required.

## Description

We are seeking a hands-on IT Support Supervisor to oversee daily technical support operations and lead a team of help desk technicians. This role combines technical troubleshooting with team leadership to ensure employees receive timely, effective support for hardware, software, and network issues., * Oversee daily IT support activities, assign tasks, and prioritize requests for help desk technicians.

 * Install, configure, connect, and update computers, hardware, software, and other technology devices.
 * Diagnose and resolve hardware, software, and network issues.
 * Provide hands-on technical assistance and guidance for escalated support requests.
 * Communicate with employees and other users to understand technical concerns, explain solutions, and provide updates.
 * Coach, mentor, and develop help desk technicians to strengthen technical skills and service quality.
 * Manage team challenges and resolve conflicts professionally.
 * Ensure support activities align with company policies, procedures, and operational priorities.
 * Identify opportunities to improve troubleshooting practices, team efficiency, and the user experience.
 * Coordinate support across company offices and customer locations, traveling as needed.
 * Perform additional responsibilities as needed to support successful business operations.