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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Security Analyst (Tier 1) - **Company:** DIGITAL HANDS, LLC - **Location:** Tampa, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, Bioinformatics, Cyber Security, Information Systems, Computer Networks, Hypertext Transfer Protocols (HTTP), Internet Control Message Protocol, Networking Hardware, Intrusion Detection Systems, Virtual Private Networks (VPN), Local Area Networks, Network Security, Windows Search, Windows Servers, Network Architecture, Network Protocols, Open Source Technology, Remote Access Technology, Security Information and Event Management, Simple Network Management Protocols, TCP/IP, Transmission Control Protocol (TCP), Wide Area Networks, Network Routers, Computer Networking Systems, File Transfer Protocol (FTP), Computer Network Operations, Cyber Threat Analysis, Firewalls (Computer Science), Information Technology, Network Server - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c256841da6be2d3b ## About the Role Do you have experience in Windows Server administration?, Do you have a Bachelor's degree?, * Bachelor's Degree and/or 1-3 years of experience in an information technology role. * Understanding of network security attacks, vectors and network protocols including TCP, UDP, ICMP, SNMP, HTTP, and FTP. * Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure. * Experience managing Microsoft Windows desktop and server Anti-Virus and Advanced End Point Protection solutions. * Professional certifications such as A+, Security+ and Network+, SANS/GIAC (GSEC), and/or equivalent are preferred. KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED: * A keen interest in security and the need for the confidentiality, integrity and availability of information and information systems to be maintained. * Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure. * Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, ICMP, SNMP, HTTP, and FTP. * Knowledge of Basic IT Security concepts. * Excellent organizational and time-management skills and the ability to multi-task and prioritize. * Excellent communication, presentation and listening skills. * Capability of learning and performing all the activities that everyone on the shift does. Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. ## Description Working within the Digital Hands Operations Center, the IT Security Analyst (Tier 1) acts as the initial point of contact for customer calls and performing Level 1 triage within a Network Operations (NOC) and Security Operations Center (SOC) environment. Daily tasks include monitoring alarms and responding to alerts coming from a wide variety of IT and networking systems, including security and network infrastructure, servers, and appliances. First responders are also responsible for initial response to alerts from firewalls, IPS/IDS, SIEM, and Host-Based Security tools. The applicant must possess a sound understanding of desktops, servers, networking, and security concepts. This role reports to the Director of Cyber Security Response., * Work in a shift-based call center environment, handling in-bound support calls, creating and remediating incident tickets through the service management platform. * Respond to health and availability alerts generated by monitoring and management platforms, customer email requests and queries, remediating or escalating as required. * Respond to Security Alert based on severity and risk. * Run analytical queries within SIEM (multiple platforms) and endpoint security solutions. * Reference open source resource and Threat Intel in identification malicious activity. * Implement Firewall Blocks. * Perform Scheduled checks of network infrastructure and security appliances (SEOG/NEOG). * Communicate with customer via email and telephone. * Embrace opportunities to enhance and improve process workflows and the customer experience. * Other duties as assigned., Digital Hands participates in the U.S. Government's E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. 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