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# Technical Support Representative - St Pete, FL

- **Company:** Avpro Global Holdings
- **Location:** St. Petersburg, FL, United States
- **Contract:** Permanent contract
- **Skills:** Computer Programming, Firmware, Software Engineering, Visual Systems, Ethernet Local Area Network, Information Technology, Cts+
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c8abff2b2d5e004e

## About the Role

Do you have experience in Troubleshooting audio issues?, * Strong organizational skills and an ability to manage multiple tasks

 * Customer service oriented
 * A positive, collaborative attitude
 * Be strongly motivated to acquire new industry knowledge
 * Enjoy problem-solving and assisting others to arrive at solutions.
 * AVoIP/Dante Networking background or experience with networks, switches, and configurations.
 * Significant A/V experience in troubleshooting; elements of system design, using matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution devices.
 * Understanding of EDID management and Content Protection.
 * HDMI test equipment experience
 * Knowledge of control systems such as RTI, Control 4, Crestron, QYS, and others, including programming and troubleshooting firmware/software issues
 * CTS, ANP, ISF, HAA, IST, CIT, or similar accreditations

Experience or Accreditation in the following are a plus but not required

## Description

* Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A/V Field Service Technicians, to provide technical support with:
 + Audio/Visual systems distribution in commercial and residential environments
 + Networked AV-over-IP systems
 + HDMI and HDBaseT signal distribution
 + Video Walls and signage systems
 + HDMI testing and troubleshooting equipment
 + Control systems, including RTI, Control 4, Crestron, Elan, Q-Sys, Savant and others
 * Work toward pulling information together to deliver a solution to customers
 * Refer concerns about product or service failure to appropriate personnel for examination
 * Occasionally travel to client locations providing technical solutions
 * Occasional trade show attendance, such as CEDIA and InfoComm


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