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# Desktop Support Engineer

- **Company:** Infosys
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Spyware, Antivirus Softwares, Apple IOS, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Networking Basics, Ping (Networking Utility), Software Deployment, TCP/IP, Wireless Networks, Wi-Fi Technology, Diagnostic Tools, Remote Desktop Protocol (RDP), Tablet Computers
- **Published:** October 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=31dc8edd54b5ac64

## About the Role

* Provide desk-side support and PC break/fix services with basic Windows OS administration.
 * Assist with anti-virus and anti-spyware software installations and troubleshooting.
 * Support basic configuration and troubleshooting of iOS/Android tablets.
 * Deploy software and OS using tools like MECM, WDS, or MDM (e.g., Microsoft Office, antivirus, company-specific apps).

Network & Connectivity Support

 * Troubleshoot basic LAN/WAN connectivity issues.
 * Understand and apply basic networking concepts (TCP/IP, DNS, DHCP, VPN, RDP).
 * Use diagnostic tools (ping, ipconfig, Wi-Fi analyzer) for wireless network troubleshooting., * High School Diploma or GED Equivalent.
 * 6 years of relevant experience listed in the job description, * Basic understanding of ITIL processes: Incident, Change, Problem Management, Service Requests, and stock management.
 * Strong written and verbal communication skills.
 * Excellent interpersonal skills for user and team interactions.
 * Ability to manage tasks independently and meet deadlines.
 * Sound troubleshooting and deductive reasoning abilities.
 * Proficient in ticket handling and client-specific procedures.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

## Description

The desktop support engineer plays a critical role within the IT Service Management (ITSM) organization, responsible for driving the Problem Management process to identify root causes, eliminate recurring incidents, and improve overall service stability. This role conducts structured root cause analysis (RCA), collaborates with technical and incident teams, maintains Problem Management governance practices, and ensures that corrective actions are properly implemented and validated.
This position requires strong analytical skills, deep understanding of ITIL processes, and the ability to lead cross-functional efforts to resolve problems effectively., * Provide Smart Hands and Feet support for networking hardware (routers, switches, firewalls, racks, cabinets) under guidance from senior engineers or remote teams.