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# Tech Support Scheduler

- **Company:** SYNOD OF THE SUN, PRESBYTERIAN CHURCH (U.S.A.), INC.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $77,000.0 - $87,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Backup Devices, Batch Processing, Unix, Cloud Engineering, IBM DB2, Software Debugging, Distributed Systems, File Transfer Protocol (FTP) SSL Extension, Job Control Language (JCL), IBM Mainframe, Tivoli Management Framework, Interactive System Productivity Facility (ISPF), Unix Shell, Peoplesoft People Tools, Software Engineering, Z/OS, Tso/ispf, File Transfer Protocol (FTP), File-aid, Process Monitor, Information Technology, People Soft, Network Server, Control M
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5fd618715beb87a5

## About the Role

* Demonstrated ability to manage the design of the CA Workload Automation DE (dSeries) scheduling tool or similar.
 * Demonstrated ability to monitor the health of executing job flows (e.g., stalled flows or batch job condition codes) using the CA Workload Automation DE (dSeries) scheduling tool or similar
 * Ability to schedule and process ad-hoc requests in mainframe and distributed environments as requested
 * In-depth knowledge of the IBM Mainframe and z/OS constructs such as JCL, GDGs, PDSEs, flat files.
 * Working knowledge of ISPF
 * Knowledge of the UNIX Shell scripting and debugging capabilities is a plus
 * Strong diagnostic and problem-solving skills
 * Ability to plan, manage and work independently with minimal direction
 * Process Backups/Restores as required
 * Excellent communication skills and the ability to produce quality work under pressure.

 - 3 - 5 years of scheduling experience with major scheduling packages like CA Workload Automation DE, CA-7, Control-M, IBM Tivoli, CA-ESP
 * 5 years of hands-on work with executing job streams, and performing preliminary troubleshooting activities involving scheduler, batch processes, and cycle flows.
 * Excellent knowledge of z/OS JCL and TSO/ISPF
 * Experience with mainframe compile, link, and bind procedures
 * Familiarity with file transfer protocols such as FTPS and/or Connect: Direct (NDM)
 * Experience troubleshooting JCL errors and using utilities such as File-AID and IDCAMS
 * Knowledge of IMS and/or DB2
 * Familiarity with MS-Word and Excel
 * Knowledge of PeopleSoft People Tools (Process Monitor), 1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,

 2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,

 3. Education and/or experience which is equivalent to "1" or "2" above.

Public Service Loan Forgiveness

## Description

The Financial Information Services Agency - Office of Payroll Administration (FISA-OPA) has a vacancy for a Tech Support Scheduler reporting directly to FISA's HR/Payroll Tech Support Job Administration Supervisor.

The candidate will be responsible to:

 * Run batch job streams via CA Workload Automation DE (dSeries) and must understand and be able to verify job condition codes.
 * Interact with all support groups in problem determination and resolutions.
 * Identify schedule impacts due to changes and proactively escalate to team. Work with team to resolve discrepancies.
 * Get involved in event scheduling meetings and/or interactive planning meetings as required by the team and or clients.
 * Document all changes made to the master schedule that the Technicians in the Job Administration team can follow.
 * Understand the interaction between the IBM mainframe and the various Unix and PeopleSoft Servers (and the various intra system job relationships).
 * Run various test streams for our Application Development and Testing departments.