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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # entry-level Help Desk / NOC Support Analyst - **Company:** GuideIT, LLC - **Location:** Plano, TX, United States (Remote available) - **Experience:** Starter - **Salary:** $74,000.0 - $100,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Artificial Intelligence, Cloud Computing, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, IP Addressing, Virtual Private Networks (VPN), Nagios, Network Monitoring, Office Suite, Broadcom, Datadog, Computer Network Operations, Information Technology, SolarWinds (Software), Custom Reports, Servicenow - **Published:** October 1, 2026 - **Apply:** https://www.builtincolorado.com/job/help-desk-noc-support-analyst/11450458?handler=ApplyRedirect ## About the Role Provides Tier 1 help desk support and NOC monitoring in a remote IT operations environment. Responsibilities include troubleshooting hardware, software, network, VPN, and account-access issues; managing ITSM tickets; monitoring infrastructure dashboards; triaging alerts; documenting incidents; escalating issues; supporting maintenance windows; and conducting shift handoffs. The role requires basic networking and Windows knowledge, strong communication, documentation skills, and the ability to work independently., * 0-2 years of experience in a help desk, technical support, or IT operations environment (internships and coursework count). * Basic understanding of networking concepts (IP addressing, DNS, DHCP, VPN) and common operating systems (Windows). * Familiarity with, or ability to quickly learn, ITSM ticketing platforms such as ServiceNow, Ivanti, and ConnectWise. * Comfortable working independently in a remote setting with minimal direct supervision, while knowing when to escalate. * Strong written and verbal communication skills, with the ability to explain technical issues to non-technical users. * Detail-oriented with solid documentation habits and the ability to follow structured procedures under time pressure. * Reliable home internet connection and a dedicated, distraction-free workspace suitable for a remote support role. Desired Skills * Familiarity with monitoring/alerting tools (e.g., SolarWinds, Datadog, Broadcom). * ITIL Foundation certification or CompTIA A+ / Network+ (or actively pursuing). * Prior exposure to a 24x7 operations, help desk, or call center environment., * High school diploma or equivalent required; Associate's degree or coursework in IT, Computer Science, or a related field is a plus. ## Description * Serve as a point of contact for employees contacting the help desk via phone, email, or ticketing system. * Troubleshoot and resolve Tier 1 hardware, software, network connectivity, and account access issues, escalating to Tier 2/3 as needed. * Log, categorize, and prioritize all incoming requests and incidents accurately in the IT service management (ITSM) ticketing system (ServiceNow, Ivanti, and ConnectWise). * Provide basic support for common business applications, VPN access, password resets, and account provisioning/deprovisioning. * Follow documented runbooks and knowledge base articles to resolve common issues and flag gaps in documentation for improvement. * Communicate clearly and professionally with end users, setting expectations on ticket status and resolution timelines. NOC Monitoring & Incident Response * Monitor network, server, and application health dashboards for alerts, outages, or performance anomalies throughout the shift. * Perform initial triage on system alerts, determining severity and following escalation procedures for critical issues. * Open, update, and track incident tickets for infrastructure issues from detection through handoff or resolution. * Escalate major incidents to on-call engineers or leadership according to defined escalation paths and severity guidelines. * Assist with shift-change handoff notes, documenting open issues, ongoing monitoring items, and action items for the next shift. * Support scheduled maintenance windows and change activities occurring during your shift, following change management procedures., Remote or Hybrid 74K-100K Annually Senior level 74K-100K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Manage day-to-day financial reporting and month-end close for nonprofit clients, review general ledgers and balance sheets, prepare monthly reporting packages and KPIs, maintain client procedures, oversee work papers, coordinate project tasks, and assist in estimating and managing accountants' assignments and best practices development. Top Skills: Accounting SoftwareMicrosoft Office Suite Wipfli Assistant Controller 3 Minutes Ago Remote or Hybrid 73K-98K Annually Senior level 73K-98K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Manage financial reporting, complex general ledgers, account classifications, balance sheet reviews, month-end close, reporting packages, work papers, and client procedures for nonprofit organizations. Coordinate client workflows, support staffing and budgeting, collaborate across teams, develop best practices, and ensure accurate federal grant processing and reporting. Top Skills: Accounting SoftwareMicrosoft Office Suite Wipfli Assistant Controller 3 Minutes Ago Remote or Hybrid 77K-104K Annually Senior level 77K-104K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Manage day-to-day financial reporting and general ledger accuracy for nonprofit clients, lead month-end close, prepare monthly reporting packages and KPIs, oversee account classifications and balance sheet reviews, maintain client procedure manuals, coordinate project tasks, supervise and estimate accountants' work, and support development of best practices and cross-team collaboration. Requires nonprofit grant reporting expertise. Top Skills: Accounting SoftwareMicrosoft Office Suite What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. 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