> Markdown version of [/jobs/ext/4423505-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/4423505-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** United States Courts
- **Location:** Tampa, FL, United States
- **Salary:** $59,732.0 - $97,098.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Outlook, Data Transmissions, Data Integrity, Information Technology Operations, Microsoft OneNote, Microsoft Office, Microsoft SharePoint, Office365, Tablet Computers, Reliability of Systems, Microsoft Onedrive, Information Technology, Laptops
- **Published:** October 1, 2026
- **Apply:** https://www.uscourts.gov/careers/current-job-openings/139767

## About the Role

* Knowledge of IT systems, hardware, software, and data communications.
 * Understanding of LAN/WAN networking and cybersecurity principles. Experience preferred
 * Ability to analyze and resolve complex technical problems.
 * Strong interpersonal communication and customer service skills, both in writing and in person.
 * Applicant should be able to work well within a team or individually, prioritize tasks, and make technical conclusions through methodical evaluation.
 * Ability to manage multiple tasks and work in a fast-paced environment.
 * Learn court policies, procedures, and abide by confidentiality requirements.
 * Strong organizational skills and interpersonal skills with attention to detail and follow-through on responsibilities. Possess the ability to handle multiple assignments with frequent interruptions.
 * Explicit troubleshooting methodology expectation for technical problem solving and research
 * Microsoft Office 365 certification preferred. CompTIA A+ and Net+ certifications preferred.
 * Excellent customer service skills, the ability to serve with a wide variety of users tactfully, and the desire to work in a fast-paced environment.
 * Ability to maintain confidentiality and use sound judgment. Professional attire, demeanor, and strong work ethic.
 * Ability to independently prioritize and complete assigned tasks with minimal supervision while proactively identifying additional work and opportunities to provide support.
 * Must demonstrate strong attention to detail, follow instructions and established procedures, and ensure completed work is accurate, organized, thorough, and consistent with departmental standards.

## Description

* Provide help desk and technical support for IT equipment, systems, and users.
 * Monitor and maintain day-to-day IT operations, ensuring system reliability.
 * Install, configure, and troubleshoot hardware and software.
 * Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive and OneNote
 * Support mobile devices (phones, tablets, laptops) and Apple operating systems (iOS/macOS).
 * Maintain and support courtroom audio-visual equipment and evidence presentation systems.
 * Collaborate with IT staff across divisions to standardize systems and practices.
 * Maintain documentation for user guides, systems, and applications.
 * Manage IT inventory lifecycle, including logistics, receiving, tracking, data entry, and deployment.
 * Assist in IT project implementation, integration, and system improvements.
 * Build awareness of judiciary security standards and policies, and comply with standards of system security, data integrity, and confidentiality.
 * Translating business needs into technical solutions
 * Other duties as assigned