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# Help Desk Technician

- **Company:** The Upstate
- **Location:** Binghamton, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Network Troubleshooting, Networking Basics, Remote Service Software, Information Technology
- **Published:** October 1, 2026
- **Apply:** https://www.juju.com/job/16_079414f1

## About the Role

* 3+ years of experience in a help desk or IT support role (preferred).
 * Strong knowledge of Windows 10 and 11 operating systems.
 * Familiarity with Microsoft 365, networking basics, and remote support tools.
 * Excellent problem-solving skills with attention to detail.
 * Strong communication and customer service skills.
 * Ability to work independently as well as part of a team.
 * CompTIA A+ or other IT certifications are a plus.
 * Knowledge of PBX systems are a plus
 * Knowledge of virtualization systems are a plus

## Description

* Provide first-level technical support via phone, email, and onsite
 * Troubleshoot hardware, software, and network issues for employees.
 * Install, configure, and maintain computer systems, applications, and peripherals.
 * Document and track support requests through the Helpdesk system.
 * Escalate complex issues to higher-level support when necessary.
 * Assist with onboarding of new employees, including account setup and equipment preparation.
 * Maintain up-to-date knowledge of company systems, policies, and procedures.