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# System Admin & Service Desk_ Bilingual (English/ Korean)

- **Company:** Woongjin, Inc
- **Location:** Plano, TX, United States
- **Experience:** Expert
- **Salary:** $70,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, JIRA, Information Systems, System Configuration, Identity and Access Management, Information Technology Operations, Systems Integration, Web Applications, Workflow Management Systems, Scripting, Sysadmin, Prompt Engineering, Information Technology, No-code Tools, Data Analytics, Low-code, Front End Software Development
- **Published:** October 2, 2026
- **Apply:** https://jobs.smartrecruiters.com/WJCompany/744000153048349-system-admin-service-desk-bilingual-english-korean-

## About the Role

* Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
 * 5+ years of experience in one or more of the following areas:
 * Service Desk / Help Desk Operations
 * IT Operations or Application Support
 * System Administration
 * Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
 * Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
 * Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

 * Experience with Jira or other ticketing/workflow management systems preferred.
 * Understanding of web-based applications and system integrations.
 * Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

## Description

* Service Desk & Customer Support
 * System Administration (Jira/MSP+/Web Systems)
 * Data Analysis (Excel/KPI/Reporting)
 * AI-Driven Automation & AI-assisted Development
 * Continuous Process Improvement (Agile Mindset) on QA/System failure issues

 * Perform basic to intermediate system administration tasks, including User and access management
 * System configuration: Workflow and process maintenance, Issue investigation and escalation
 * Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows