> Markdown version of [/jobs/ext/442483-it-customer-support-entry](https://www.wearedevelopers.com/jobs/ext/442483-it-customer-support-entry). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Customer Support - Entry - **Company:** State of Washington - **Location:** Olympia, WA, United States - **Experience:** Starter - **Salary:** $62,988.0 - $82,680.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Software Applications, Software Debugging, Desktop Computing, Electronic Mailing, Systems Analysis, Software Tools, Scripting, Information Technology, Programming Languages - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0ffca3cc9a9e65a7 ## About the Role Do you have experience in Systems analysis?, Do you have a Bachelor's degree?, What you will bring to the role: * Four (4) years of combined experience and education in consultative, customer service, or administrative information technology analysis, system maintenance, troubleshooting, or problem resolution experience. This experience must include creating, utilizing, debugging, or scripting in a command or programming language. * The ability to: + Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions. + Promote and support a respectful, equitable, and inclusive workplace for all employees. + Promote and support respectful, equitable, and inclusive delivery of services to customers. + The ability to take action to learn and grow. + The ability to take action to meet the needs of others. Experience can be obtained concurrently. Up to two (2) years of relevant education (Computer Science or closely related field) may substitute year for year for experience. What may set you apart: * Bachelor's degree in computer science or related field. * Experience installing, maintaining, and administering various computer operating systems like Windows OS and iOS. * Experience composing, sending, and responding to electronic mail. Utilizing email program functions such as calendars and meeting requests. * Experience maintaining an inventory database. * Experience liaising with state regulatory business units to provide coordinated support for new information technologies. ## Description As an IT Customer Support team member, providing technical assistance for the Department of Licensing's extensive IT infrastructure and hardware statewide will be vital in this role. Sharing your expertise with the larger team, you will ensure internal customer satisfaction and understanding of our Information Services policies and procedures. Your diligent work will enable our headquarters, driver licensing offices, vehicle licensing offices, and sub-agent offices to serve the public effectively. In this team, day-to-day will consist of installing, configuring, troubleshooting, and supporting commercial and in-house software applications and other essential technology. Your technical abilities and responsiveness will help keep our operations running smoothly across the state. Some of the things you will do: * Perform analysis, research, design, troubleshooting, and deployment of requests as required by team leadership. * Support daily coverage and duties of the DOL Service Desk team. * Provide onsite Help Desk support. * Coordinate with vendors on development, testing, and maintenance of COTS products. * Provide primary support by researching, validating, and implementing new technologies across web tools, computers, printers, mobile devices, and software. * Collaborate with Supervisors to improve technical standards and documentation. * Create, review, update, sunset, and follow documentation to provide a consistent and functional work environment. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [JavaScript? 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