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# IT Support Associate

- **Company:** Roessel Joy
- **Location:** Westford, MA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Azure Active Directory, User Provisioning Software, ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Laptops, User Accounts
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=432f08bdf4a0d6ea

## About the Role

Do you have experience in Windows?, * 2-5 years of IT support or help desk experience

 * Strong experience supporting Windows 10 and Windows 11 environments
 * Experience working with Azure Active Directory
 * Prior experience using IT ticketing systems
 * Strong troubleshooting and problem-solving skills
 * Excellent communication and customer service abilities
 * Ability to manage multiple priorities in a fast-paced environment
 * Comfortable working full time onsite in Westford, MA, * This is a 3-6 month contract assignment, are you comfortable with the nature of the position?
 * How many years of experience do you have with Azure Active Directory?

## Description

A large construction and modular building company is seeking a hands-on IT Support Specialist to provide day-to-day technical support across its Westford office operations. This full-time onsite role will focus on troubleshooting end-user technology issues, supporting Microsoft environments, and ensuring smooth internal IT operations across hardware, software, and network systems., * Provide Tier 1 and Tier 2 technical support for end users across the organization

 * Troubleshoot hardware, software, printer, network, and connectivity issues
 * Support Windows 10 and Windows 11 environments across multiple users and devices
 * Manage and support user accounts within Azure Active Directory
 * Respond to and resolve technical support tickets through the company's ticketing system
 * Set up, configure, and deploy desktops, laptops, peripherals, and mobile devices
 * Assist with onboarding/offboarding processes, including user provisioning and equipment setup
 * Maintain documentation related to IT support processes and troubleshooting procedures
 * Escalate complex technical issues when necessary while ensuring timely resolution
 * Support overall office technology operations and assist with IT-related projects as needed


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