> Markdown version of [/jobs/ext/4425191-technical-customer-parts-specialist](https://www.wearedevelopers.com/jobs/ext/4425191-technical-customer-parts-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Customer & Parts Specialist

- **Company:** White's Plumbing Supplies, Inc.
- **Location:** West Haven, CT, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, QuickBooks (Software)
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9494eff6a4cbf2b2

## About the Role

* You have strong customer service experience and enjoy helping others
 * You have excellent attention to detail and organizational skills
 * You are comfortable with plumbing terminology
 * You bring a positive, can-learn attitude and enjoy working as part of a team, * 3+ years of plumbing industry, plumbing supply, plumbing parts, technical customer service, or related experience preferred.
 * Customer service experience required.
 * Experience with technical support preferred.
 * Computer proficiency and ability to learn new software and systems.
 * QuickBooks experience is a plus.
 * High school diploma or equivalent required.

Physical Requirements

 * Ability to sit and work at a computer for extended periods.
 * Ability to bend, stoop, reach, and lift up to 30lbs.
 * Ability to occasionally walk through the warehouse and locate or inspect parts and products.

## Description

As a Technical Customer Service & Parts Specialist team member with Whitehaus Collection, you will play a key role in supporting our customers, other departments. You will be responsible for order processing, technical parts support, and handling returns, credits, and shipping matters while delivering exceptional customer service within the plumbing industry.

This is an onsite, full time position Monday - Friday, 8:00am - 4:30pm

Plumbing industry knowledge is required.

This position is ideal for someone with a background in plumbing, plumbing products, parts, technical customer service, or a related industry who enjoys solving problems and helping customers find the right solution.

A Little About Your Day:

Customer Service & Technical Support

 * Assist customers by phone and email with product, parts, order, and technical questions.
 * Ask questions and gather information, photos, videos, and other documentation when needed to troubleshoot an issue.
 * Research products and technical information to provide accurate answers.
 * Develop a strong working knowledge of the Whitehaus product line and continue learning new products as they are introduced.
 * Help customers identify replacement parts and determine what is needed to resolve an issue.
 * Follow problems through to resolution and communicate with customers throughout the process.

Warranty, Parts & Returns

 * Process warranty claims from start to finish.
 * Determine whether replacement parts or other solutions are covered under warranty.
 * Request and review proof of purchase, photos, videos, and other documentation.
 * Submit warranty claims through various manufacturer/vendor portals and systems.
 * Process RGA/RMA requests and follow individual vendor requirements, which may vary by company.
 * Coordinate replacement parts and warranty shipments.
 * Process customer returns and work with the warehouse to inspect returned products.
 * Communicate with manufacturers and vendors regarding warranty, return, and parts issues.
 * Maintain organized records of claims, returns, RGAs/RMAs, and supporting documentation.