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# Desktop Support Specialist L1/L2

- **Company:** BLUE PACIFIC RE INC
- **Location:** Cleveland, TN, United States
- **Experience:** Starter
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Cyber Security, Desktop Computing, Issue Tracking Systems, Networking Basics, Software Engineering, Peripherals, Laptops, Servicenow
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aa2280ac5f789132

## About the Role

1-3 years of Desktop Support / Help Desk experience.

Hands-on experience with Windows 10/11 and macOS.

Knowledge of Microsoft 365 and basic networking.

Experience with ServiceNow or similar ticketing systems.

Strong troubleshooting and customer service skills.

Good communication and documentation skills.

## Description

We are seeking a Desktop Support Specialist L1/L2 to provide hands-on technical support to end users in a corporate environment. The ideal candidate should have experience supporting Windows and macOS systems, troubleshooting hardware/software issues, and providing excellent customer service.

Key Responsibilities

Provide L1/L2 support for desktops, laptops, printers, mobile devices, and peripherals.

Troubleshoot hardware, software, OS, and basic network issues.

Support Windows 10/11 and macOS environments.

Install, configure, and deploy computers and peripherals.

Assist with new-hire onboarding and workstation setup.

Manage and update tickets using ServiceNow or similar tools.

Perform basic hardware replacement and break/fix activities.

Escalate complex issues to senior IT teams.

Maintain proper documentation and follow IT security procedures.