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# Desktop Support Specialist

- **Company:** BLUE PACIFIC RE INC
- **Location:** Nicholasville, KY, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Networking Basics, Software Engineering, Software Troubleshooting, Peripherals, Laptops
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ac517a6b5c57951d

## About the Role

* 1-3 years of desktop/technical support experience.
 * Knowledge of Windows, Microsoft 365, Active Directory, and basic networking.
 * Strong troubleshooting and communication skills.
 * CompTIA A+ or equivalent certification is a plus.

## Description

Job Summary: Provide Level 1 technical support to end users, troubleshoot hardware/software issues, and ensure timely resolution of IT incidents.
Responsibilities:

 * Provide support via phone, email, and ticketing tools.
 * Troubleshoot Windows, desktops, laptops, printers, and applications.
 * Assist with Microsoft 365, Active Directory, and password/access issues.
 * Inst
 * all and configure hardware, software, and peripherals.
 * Document and resolve tickets within SLA; escalate complex issues as needed.