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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Manager - **Company:** National Council of US Society of St Vincent De Paul - **Location:** Maryland Heights, MO, United States (Remote available) - **Experience:** Experienced - **Salary:** $70,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Software Applications, Application Performance Management, Application Testing, Business Software, Software Documentation, Databases, System Configuration, Data Validation, Data Governance, Data Integrity, Relational Databases, Desktop Computing, IT Management, Productivity Software, Proprietary Software, Power BI, Software Tools, Azure Active Directory, Software Deployment, SQL Databases, Office365, Generative AI, Computer Equipment, Information Technology, Laptops, Tools for Reporting, User Administration - **Published:** October 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=59b10601e0f44fc5 ## About the Role * Associate's degree in information technology, computer science, or related field; equivalent education or experience may be considered. Three or more years of progressively responsible experience supporting business applications and end-user technology, including experience coordinating support work, projects, vendors, or service improvements. * Working knowledge of Microsoft Windows and Microsoft 365 applications. * Strong problem-solving and analytical skills. * Excellent customer service and communication skills. * Ability to manage multiple priorities and work independently. * Experience supporting proprietary or custom-developed software applications. * Experience supporting analytical reporting, business intelligence, or AI-enabled business tools, including requirements gathering, data validation, troubleshooting, security, documentation, and end-user support. * Experience troubleshooting desktop hardware, software, and business applications. Preferred Qualifications * Knowledge of databases and reporting tools. * Experience with ticketing/help desk systems. * Familiarity with Active Directory, Azure AD, or Microsoft Entra ID. * Working knowledge of Power BI or a comparable reporting platform, SQL and relational databases, and data governance practices. * Familiarity with an approved generative AI or AI-assisted productivity tools, including responsible use and output validation., * supporting business applications and end user technology: 3 years (Required) ## Description We are seeking an energetic and detail-oriented Application Support Manager to lead our technical support operations and ensure the seamless functioning of our IT systems. The Application Support Manager provides technical support and oversees the continuous improvement of proprietary business applications, computer hardware, software, and end-user technology needs. This position serves as a primary point of contact for troubleshooting application issues, maintaining system functionality, coordinates user training, and ensuring employees can effectively utilize technology resources. The role bridges business operations and technology by partnering with users, software vendors, and IT staff to resolve issues, improve system performance, and deliver technology initiatives. Responsibilities Proprietary Application Support * Provide first-level and second-level support for proprietary software applications. * Troubleshoot application errors, user issues, and system performance concerns. * Document and track support requests, resolutions, and recurring issues. * Collaborate with vendors on new features that improve functionality. * Perform application testing for updates, patches, and new releases. * Develop and maintain application support documentation and user guides. * Assist with data imports, exports, and system configuration as required. Hardware and Software Support * Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, mobile devices, and peripheral equipment. * Provide support for Microsoft 365, Windows operating systems, and approved business applications. * Assist users with software installations, updates, and licensing requirements. * Diagnose and resolve hardware failures and coordinate repairs or replacements. * Maintain inventory records for hardware and software assets. User Support and Training * Respond to help desk tickets, phone calls, emails, and walk-up support requests in a timely manner. * Provide technical assistance to employees with varying levels of technical expertise. * Deliver one-on-one and group training on proprietary applications and standard software tools. * Create and maintain training materials, job aids, and user documentation. * Promote technology best practices and assist users with system adoption. System Administration and Maintenance * Monitor application performance and identify potential issues before they impact users. * Assist with user account management, permissions, and access requests. * Support data integrity, security, and compliance requirements. * Maintain records of support activities and system documentation. * Lead or participate in technology projects, upgrades, and system implementations based on project scope and assigned responsibilities. Team and Service Leadership· * Establish support priorities, service standards, escalation procedures, and workload assignments for application and end-user support. * Coach and develop assigned staff, monitor service performance and recurring issues, communicate operational risks and trends to IT leadership, and coordinate coverage for critical systems and business needs., Hybrid Work Environment: This position currently follows a hybrid work schedule. Employees are required to work on-site in the office three (3) days per week and may work remotely for the remaining two (2) days, subject to business needs and supervisor approval. Regular in-office attendance is essential to support collaboration, team engagement, and organizational operations.