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# Information Technology Analyst

- **Company:** Kimley Horn
- **Location:** Akron, OH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Databases, Scientific Data Archiving, Microsoft Office, Windows Servers, NT File System (NTFS), Enterprise Software Applications, Information Technology, Windows Client, User Accounts
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c39e843659e6abc6

## About the Role

Qualified candidates should have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others and the ability to travel. The successful candidate will be able to prioritize, troubleshoot/resolve problems and follow-through with internal clients.

 * Bachelor's Degree in Information Technology/Systems; Computer Science or related field with 0-2 years of experience OR
 * Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ years of experience
 * Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental
 * Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions
 * Ability to understand Windows 10 and configure and troubleshoot PC level problems
 * Ability to understand basic Windows Active Directory; user accounts and security groups
 * Strong communication, written, and customer service skills
 * High aptitude and willingness to learn new technologies
 * A self-starter that can work with minimal supervision; highly organized
 * Travel (driving) to other offices within the region as needed

## Description

In this role, you will collaborate with both local and region-wide IT teams to deliver support to several offices. The selected candidate responsibilities will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm.

 * Provide support on our corporate IT Helpdesk
 * Install new printers/copiers/plotters and other office equipment
 * Install and support enterprise applications
 * Perform data maintenance and data archiving
 * Assist with office moves/expansions