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# IT Support Analyst I

- **Company:** PSCU, LLC
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $39,520.0 - $60,320.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Data Analysis, Apple Mac Systems, Computing Platforms, Big Data, Data Recovery, Desktop Computing, Networking Hardware, Microsoft Office, Network Connections, Remote Access Technology, Salesforce.Com, Software Engineering, Computer Equipment, Information Technology, Laptops, Network Server, Servicenow
- **Published:** October 6, 2026
- **Apply:** https://www.builtincolorado.com/job/it-support-analyst-i-remote/11509852?handler=ApplyRedirect

## About the Role

* Minimum High school diploma or equivalent combination of education and experience in Information Technology, Computer Science, or related field.
 * Industry specific certification HDI, MCP, Network+ and A+ certification preferred. HDI certification required within 1 year of hire.
 * 1 - 2 years of providing IT technical support via phone, chat and/or email preferred.

## Description

Provides first-level technical support to employees and clients through phone, chat, email, and ServiceNow. Troubleshoots hardware, software, operating system, network connectivity, and account issues; performs password resets, documents incidents, follows up with customers, escalates unresolved problems, and suggests process improvements. The role also supports data recovery operations and uses remote access and administrative tools.
The summary above was generated by AI
Join the People Helping People

Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners' success through innovative financial technology solutions and inspired service.

Shift: Mon/Tues/Thus/Fri: 7 am - 6 pm EST

The Opportunity

The IT Support Analyst I is responsible for providing first-level support through multiple channels from employees and clients and handling the resulting incidents or service requests, using the incident management and request fulfillment processes. The IT Support Analyst I assist with technical support questions regarding issue status, password resets, software issues, system and network status, change inquiries, and general questions via telephone, chat, and ServiceNow. Analysts follow knowledgebase articles and solve technical problems on computer hardware equipment, software, computer devices, components, network devices, and network connectivity. This includes Microsoft Windows Operating System, MAC OS, desktops, laptops, printers, servers, MS Office products, and various vendor-provided software platforms. Several tools are utilized to meet these tasks such as inbound and outbound phone calls, remote access to client PCs, 3rd party admin applications and email. Analysts work closely
with leadership to continuously improve customer support and satisfaction. Additional responsibilities include participation in data recovery operations and continuous improvement efforts.

Day in the Life

 * Serve as the first point of contact for customers seeking technical assistance over the phone or email.
 * Perform remote troubleshooting through diagnostic techniques and pertinent questions.
 * Determine the best solution based on the issue and details provided by customers.
 * Walk the customer through the problem-solving process.
 * Direct unresolved issues to the next level of support personnel.
 * Provide accurate information on IT products or services.
 * Record events and problems and their resolution in logs.
 * Follow-up and update customer status and information.
 * Pass on any feedback or suggestions from customers to the appropriate internal team.
 * Identify and suggest potential improvements to procedures., Cybersecurity interns support SOC operations by monitoring SIEM and EDR alerts, triaging and investigating threats, analyzing security logs, assisting incident response and phishing analysis, researching vulnerabilities, and maintaining playbooks and documentation. They collaborate with cybersecurity professionals on client-facing deliverables while developing practical experience in threat detection, security operations, and incident response.
Top Skills: Cloud EnvironmentsEmail PlatformsEndpoint Detection And Response (Edr)Networking ProtocolsOperating SystemsSecurity Monitoring PlatformsSIEM
Lowe's, Coordinate end-to-end installation projects: track progress, schedule service providers, arrange deliveries, ensure compliance, document all interactions in systems (Installation Management System, myRedVest, Salesforce), resolve work order issues, and provide inbound/outbound customer support to deliver consistent service.