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# IT Field Service Technician

- **Company:** The AME Group
- **Location:** Audubon Park, KY, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Business Software, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Network Architecture, Networking Basics, Server Administration, TCP/IP, Peripherals, Patch Management, Laptops, Network Server, Workday
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c5287af08a14c752

## About the Role

* Proven experience in IT support, field service, or a similar technical role
 * Strong working knowledge of Windows operating systems, common business software, and basic networking (TCP/IP, DNS, DHCP)
 * Ability to troubleshoot hardware, software, and connectivity issues independently
 * Exceptional attention to detail - you document your work carefully and follow through until the job is truly done
 * A customer-first attitude - you're patient, approachable, and committed to an excellent client experience
 * Ability to thrive in a fast-paced environment and adapt to shifting priorities
 * Strong communication and interpersonal skills
 * Valid driver's license with a clean driving record and reliable transportation for travel to client sites
 * Ability to occasionally lift and move equipment up to 50 lbs.

Preferred Skills

 * CompTIA Network+ and/or Security+ certifications
 * Experience with managed services tools (PSA/RMM platforms)
 * Familiarity with Microsoft 365, Azure, and server administration
 * Experience supporting small and medium-sized businesses across multiple industries

## Description

We're seeking a Field Service Technician based in Louisville, KY to provide on-site and remote technical support to our clients throughout Louisville, Southern Indiana, and the surrounding counties. This is a fast-paced environment where no two days look the same - you'll be out in the field solving real problems for real people, backed by a supportive team that values quality work and a customer-first attitude above all else., * Provide on-site and remote support for desktops, laptops, servers, networking equipment, printers, and peripherals

 * Install, configure, and troubleshoot hardware, software, and network infrastructure
 * Perform scheduled maintenance, upgrades, and patch management for client environments
 * Document all work thoroughly and accurately in our ticketing system - attention to detail is essential
 * Communicate clearly and professionally with clients, keeping them informed every step of the way
 * Manage time and prioritize across multiple client sites in a fast-paced workday
 * Collaborate with remote support and escalation teams to resolve issues efficiently
 * Represent The AME Group with professionalism and a customer-first mindset at every client interaction