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# Lab Applications Support

- **Company:** WhiteCap Search
- **Location:** Cambridge, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** File Transfer, Network Connections, Data Streaming, System Testing, Enterprise Software Applications, Peripherals, Information Technology, GXP
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=17a9192a4fd99b30

## About the Role

* 4-5 years of progressive, hands-on IT support and troubleshooting experience
 * Biotech or biopharma experience with scientific instruments, instrument vendors, and lab software
 * Experience in GxP-controlled lab environments
 * Comfort in a highly varied lab environment with many instrument types and software packages
 * Strong communication skills with scientists, executives, and vendors
 * A customer-focused, solution-oriented approach, working well both independently and across teams
 * A proven record of owning tasks to completion in both projects and day-to-day support

## Description

* Provide in-person and remote support to lab users, triaging and resolving hardware, OS, software, and connectivity issues through to closure
 * Install, configure, and maintain instrument workstations, peripherals, lab software, and network connections
 * Coordinate vendor installs and troubleshoot instrument interfaces, file transfers, and data flow
 * Support the full lifecycle of lab systems, including introductions, upgrades, and relocations, with minimal disruption to experiments
 * Help manage user access, device deployment, endpoint security, patching, backups, and recovery
 * Maintain asset records, inventories, support documentation, procedures, and technical diagrams
 * Partner with system owners and Quality on computer system validation and qualification
 * Evaluate new technologies and vendors, and support broader IT projects as needed