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# Salesforce Administrator

- **Company:** The University of Denver
- **Location:** Denver, CO, United States
- **Experience:** Experienced
- **Salary:** $104,000.0 - $156,000.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Salesforce.Com, Test Case, Agentic-AI, Banner Advertisement
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=10a48835f40cb644

## About the Role

* General understanding of CRM principles
 * Hands-on knowledge of Salesforce CRM and Experience Cloud, Omni Studio
 * Familiarity or prior experience with Salesforce Agentic model
 * Ability to gather detailed business requirements and analyze business processes and data
 * Ability to perform system administration, configuration, testing, and training
 * Ability to explain technical concepts effectively to a variety of stakeholders and non-technical audiences
 * Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures
 * Ability to prioritize and organize volume of work
 * Ability to communicate clearly and concisely, both orally and in writing
 * Ability to work following PM principles
 * Attention to detail is critical
 * Work effectively in a team environment
 * Committed to providing excellent customer service and innovative problem-solving
 * Challenge the status quo to seek the highest levels of performance and service quality, * Bachelor's Degree or equivalent experience in a Salesforce Administrator position
 * Salesforce Certified Administrator, App Builder or minimum 4-year experience as a Salesforce Administrator or App Builder

Preferred Qualifications

 * Experience in a higher education working environment
 * Advanced Salesforce Administration Certification or App Builder Certification

## Description

* Serve as the functional subject matter expert and administrator for Salesforce orgs and Experience Cloud, providing enterprise-wide support, resolving user issues, coordinating with IT/EAS and vendors, and documenting resolutions.
 * Gather, analyze, and document business and functional requirements; evaluate business processes, workflows, reports, and tools; and recommend improvements, simplifications, and new solutions.
 * Perform user maintenance including adding new users, amending existing accounts, checking system permissions on user profiles, determining and creating data rules.
 * Building reports and dashboards that expose the wealth of information from data in Salesforce
 * Customize and develop pages and view the users need (adding picklist values, amending page layouts, creating assignment rules, and much more)
 * Build Flow and triggers to support the process flow.
 * Build LWC
 * Build data intake forms
 * Create permission sets and sharing rules.
 * Coordinate and produce technical documentation for the Salesforce team as well as training materials such as handouts, release notes, and user-update notifications for technical and non-technical users. Participate in training activities for staff.
 * Work on creation, testing and deployment of new applications, objects and changes to the system
 * Configure and administer Salesforce, including enhancements, fixes, process automations, field mappings for integrations with Banner and other systems.
 * Partner with IT/EAS to design, test, deploy, and support system enhancements and integrations; develop test cases, perform user acceptance testing, and track changes to functional requirements.
 * Develop, maintain, and deliver end user documentation, procedures, training materials, standardized reports, ad hoc reports, data queries, dashboards, and other reporting solutions to support business needs.