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# Helpdesk Technician

- **Company:** Primary Health Medical Group
- **Location:** Garden City, ID, United States
- **Contract:** Permanent contract
- **Skills:** BASIC (Programming Language), Desktop Computing, Web Browsers, Issue Tracking Systems, Microsoft Office, Network Administration, Wireless Networks
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b2b691b24548454c

## About the Role

You bring energy, knowledge, and drive to your work as a Helpdesk Technician.
You are curious. You look to grow your skill set. You provide support for end users company-wide.
You're great at what you do, but you want to be a part of something greater. Because while you believe in the strength of the individual, you know the power of the team is invincible., * High School Diploma

 * IS/IT degree, certification, or equivalent experience
 * Excellent customer service skills
 * Idaho Driver's License and proof of insurance
 * A+, Network+, Microsoft Fundamentals certifications, or comparable skills highly desired
 * Recommended vaccines to include annual Influenza, TDaP, MMR, Varicella, and TB

## Description

As a Helpdesk Technician, you need to know how to:

 * Support end users on a variety of issues
 * Identify, research, and resolve technical problems
 * Respond to telephone calls, emails, ticket system, and personnel requests for technical support
 * Document, track, and monitor problems to ensure timely resolutions
 * Resolve issues related to desktop computing, printing, and basic wired/wireless network
 * Possess proficiency in Microsoft Windows 10 and 11, web browsers, Helpdesk ticketing systems, and Microsoft Office 2016 as well as Office 365
 * Collaborate with internal team members and other technical staff to identify support trends and resolve underlying issues
 * Recommend workflow changes to improve first response time, average resolution speed, and escalation for urgent issues
 * Assist Network Administrators with the inventory and lifecycle management of the desktop environment
 * Effectively manage time to ensure work is done efficiently and accurately with limited or no supervision
 * Maintain performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization
 * Have availability to take rotating on-call shifts (evenings and weekends)