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# IT Help Desk/Support Engineer

- **Company:** TREASURE VALLEY IT, INC.
- **Location:** Boise, ID, United States
- **Salary:** $43,680.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing Security, Disaster Recovery, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Network Connections, Remote Infrastructure Management, Server Supported Gaming, Microsoft SharePoint, Wireless Access Point, Office365, Sonicwall, Firewalls (Computer Science), Laptops, Fortinet, Network Server, Terminal Servers, Cisco, User Accounts
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9f4890376986ea3d

## About the Role

* Email Migration Support: 1 year (Preferred)
 * Microsoft Windows Support: 1 year (Required)
 * Desktop Support: 1 year (Required)
 * Network Administrator: 1 year (Preferred)
 * Office365 Administration: 1 year (Preferred)

License/Certification:

 * Drivers License (Required)

## Description

Work Duties may vary however will include day to day on the following items:

 * Standard system installations, updates, and management
 * Server support in live environments
 * Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
 * Coordinate with vendors to resolve problems.(Warranty work, etc)
 * Add or replace system hardware, keyboards, motherboards, ram and other components on both workstations and servers.
 * Set up and troubleshoot domains, user accounts and software accounts. O365, GMAIL, etc.
 * Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices. (Will support Wireless, Wired, and other network connectivity as needed)
 * Firewall/router support(Cisco, Sonicwall, Fortinet, Meraki, etc.)
 * VPN connectivity support
 * Utilize standard ticketing system to track your tickets.
 * Utilizing a Remote Management System to remotely connect to clients computers to perform maintenance or remote support
 * Backup Services- Server on-prem and in cloud Security & Disaster Recovery
 * Business Continuity Support

Knowledge in Windows Server 20XX, Exchange, SharePoint, Terminal Server (will touch all of these items at one point during service and support) is preferred.