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# Guest Service Ambassador(Front Desk Agent) - Margaritaville Resort Orlando

- **Company:** NDM Hospitality Services
- **Location:** Kissimmee, FL, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Office
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1ad81ef79780aeb2

## About the Role

* Exhibits a friendly and professional demeanor in all interactions.
 * Ability to work rotating shifts may be required based on operational needs.
 * Flexible schedule and ability to work all shifts including evenings, weekends, and holidays.
 * Strong attention to detail and problem-solving skills.
 * Must be a strong team player. ·
 * Must stay calm in difficult situations and be knowledgeable of emergency procedures.
 * Strong communication skills and adaptability.
 * Stand, sit, or walk for an extended period.
 * Ability to lift up to 30 pounds.
 * Must be comfortable working in various weather conditions.
 * Valid US Driver's License.
 * Must be comfortable operating golf carts and motor vehicles.

Preferred Qualifications:

 * Proficiency in Microsoft Office applications.
 * Previous Front Desk or Guest Services experience in a luxury environment.
 * Bi-lingual is beneficial.

## Description

Position Summary: Guest Service Ambassadors act as an on-site hospitality specialist and provides a wide range of services that guides guests through their entire stay. This role requires extensive partnering with various departments and levels to ensure an unforgettable experience for all visitors.

Schedule: Monday to Sunday, 7 am - 10:30 pm 8.5 Hours daily, up to 40 Hours per week

Essential Responsibilities:

 * Checks in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guests are assigned to proper accommodations and reservation details are accurate. ·
 * Collects payments in compliance with credit card processing and accounting policies and procedures.
 * Review reservation notes and requests to ensure that we are accommodating to the best of our ability.
 * Checks out guests and settle folios accurately.
 * Responds to all guests requests with the highest level of hospitality and professionalism in an accurate and timely manner. Interactions with guests will be in-person, phone, and email.
 * The Guest Service Ambassador also assists guests and enhance their stay through providing information regarding resort services & activities in surrounding areas as needed.
 * Utilizes a variety of computer software systems within the daily operation.
 * Communicates with internal departments via radio, email, and Teams.
 * Provides personalized in-person tours at the accommodation upon arrival.
 * Completes pre-arrival inspections in compliance with company and brand standards.
 * Will be empowered to and must have ability to confidently utilize service recovery methods.
 * Other duties and projects as assigned by Management.