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# IT Support Technician

- **Company:** DCL, Inc.
- **Location:** Louisville, KY, United States
- **Experience:** Starter
- **Salary:** $45,000.0 - $65,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Confluence, JIRA, Domain Name System (DNS), Issue Tracking Systems, IP Addressing, Network Connections, Windows Domain, Wi-Fi Technology, Tablet Computers, Peripherals, SAP MDG, SentinelOne Expertise, User Accounts
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=307c7c434b5f4c96

## About the Role

* High school diploma or GED.
 * Some hands-on IT support experience, such as a help desk role, internship, school or volunteer IT work, or significant self-directed experience. About 6-12 months is typical, but we will consider less for the right candidate.
 * Working knowledge of Windows 10/11 and common troubleshooting steps.
 * Basic understanding of networking (IP addresses, Wi-Fi, DNS) and of user accounts in a Windows domain.
 * Comfort working with USB peripherals and installing drivers.
 * Clear written and verbal communication, including explaining technical issues to non-technical users.
 * Ability to work the schedule described below, including second shift and the holiday blackout period.
 * Ability to meet the physical requirements below., * CompTIA A+ certification, or progress toward it.
 * Experience with Zebra barcode scanners or label printers, or similar devices.
 * Experience in a warehouse, distribution, manufacturing, or retail environment.
 * Exposure to Active Directory (unlocking accounts, resetting passwords).
 * Familiarity with RMM, EDR, or MDM tools such as NinjaOne, SentinelOne, or an Android MDM platform.
 * Experience with Atlassian Jira (our ticketing system) or Atlassian Confluence (our documentation platform).

Physical requirements

 * Lift and carry up to 25 lbs (workstations, printers, and supplies).
 * Walk and stand for extended periods across a 170,000 sq ft warehouse floor.
 * Bend, kneel, and reach to work on equipment at workstations.
 * Work in an active warehouse environment and follow site safety rules, including any required personal protective equipment (PPE).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

## Description

* Act as the first point of contact for on-site IT issues, in person and through the ticketing system.
 * Diagnose and fix common Windows 11 problems: logins, password resets and account lockouts, printing, network connectivity, peripherals, and application errors.
 * Troubleshoot Zebra USB barcode scanners and Zebra label printers, including connections, drivers, configuration, ribbons and media, print quality, and calibration.
 * Provide basic support for Android wearable devices: reboots, battery and charging issues, device swaps, and re-pairing scanners and accessories.
 * Perform light mobile device management (MDM) tasks, such as enrolling or re-provisioning wearable devices, using documented procedures.
 * Set up, move, and swap workstations, tablets, and peripherals on the warehouse floor and in the office.
 * Log every request in the ticketing system with clear notes on symptoms, steps taken, and outcome.
 * Follow established procedures and escalate issues beyond first-level support to the corporate IT team with complete information.
 * Help with basic security tasks, such as reporting suspicious activity and confirming that security agents are running on devices.
 * Maintain a stock of spare devices, scanners, printers, cables, and printer supplies, and keep asset records up to date.
 * Help users learn to use their tools, and suggest documentation or process improvements based on recurring issues.