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# Technology Support Specialist

- **Company:** Saint Martins University
- **Location:** Olympia, WA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Desktop Computing, Hard Disk Drives, Sysadmin, Software Troubleshooting, Computer Equipment
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1c1c11786c1bbd74

## About the Role

* Must be able to work independently and as part of the ITS team and quickly respond to shifts in priorities.
 * Proficient in a Microsoft Windows environment.
 * Experience troubleshooting and repairing desktop technology
 * Experience troubleshooting and repairing classroom audio/visual equipment.
 * Customer service and communication skills are essential. Must be supportive of Benedictine values of Saint Martin's University.
*

REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT
Two years of work experience in a technical support environment.
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PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed in a standard office environment. Physical demands include:

 * Moves objects (up to 30 pounds) long distances (more than 20 feet).
 * Ability to be mobile campus wide for appropriate business needs.
 * Operates a variety of standard office equipment requiring continuous or repetitive arm-hand movements.
 * Reading, writing, speaking, hearing, standing, bending, sitting.
 * Learning and comprehending.
 * Requires visual concentration and attention to detail.
 * Manual dexterity and precision required for keyboarding
 * Must be able to sit for long periods at a time at a computer
 * Must be able to concentrate on details and process complex information while experiencing frequent interruptions.
 * Must be able to communicate effectively with people at all levels under stressful conditions.
 * Must be able to drive safely and legally to other campus locations.

## Description

Essential Functions & Responsibilities - Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this position. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following.

 * Install, maintain, and troubleshoot computer hardware, operating systems, application software, and peripheral devices for the campus community including desktop computers, monitors, disk drives, scanners, plotters, and printers. Install, maintain, and troubleshoot classroom technologies as required.
 * Work closely with the ITS Help Desk and other ITS personnel to prioritize and fulfill work order requests.
 * Provide technical assistance to university staff, faculty and students.
 * Help to ensure that appropriate computer hardware and supplies are available.
 * Follow departmental procedures related to service requests, purchasing and asset management.
 * May participate in long-range planning for the department as a member of the ITS team.
 * May provide back-up support for the telecommunication systems. Other related duties as assigned.
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