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# Service Desk Technician - II

- **Company:** MYAKKA INSURANCE SERVICES, LLC
- **Location:** Bradenton, FL, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, VoIP, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Windows PowerShell, Remote Access Technology, Azure Active Directory, Microsoft InTune, Information Technology, User Accounts
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ab0595fd46784718

## About the Role

· Associate degree in Information Technology or equivalent experience.

· 3+ years of Service Desk or Desktop Support experience.

· Strong knowledge of Windows 10/11 and Microsoft 365.

· Experience with Active Directory, Entra ID, Intune, DNS, DHCP, and VPN technologies.

· Excellent communication and customer service skills.

Preferred Qualifications

· CompTIA A+, Network+, Security+, or Microsoft certifications.

· PowerShell scripting experience.

· VoIP and Teams Phone support experience., * service desk: 3 years (Required)

 * Microsoft Entra: 2 years (Preferred)

License/Certification:

 * CompTIA A+ (Preferred)

## Description

The IT Service Desk Technician II is responsible for providing advanced technical support to employees. This role requires strong troubleshooting skills, excellent customer service, and hands-on experience supporting Microsoft cloud and endpoint technologies., · Provide Tier 2 support for hardware, software, network, and mobile device issues.

· Troubleshoot escalated incidents and service requests to resolution.

· Support Microsoft 365, Entra ID, Active Directory, Intune, and Teams.

· Perform workstation deployment, imaging, patching, and lifecycle management.

· Administer user accounts, permissions, and access requests.

· Maintain accurate ticket documentation and meet SLA targets.

· Create knowledge base articles and technical documentation.

· Participate in IT projects, upgrades, and cybersecurity initiatives.