> Markdown version of [/jobs/ext/4428089-systems-technical-analyst](https://www.wearedevelopers.com/jobs/ext/4428089-systems-technical-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Systems Technical Analyst

- **Company:** Marshall Health
- **Location:** Huntington, WV, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Software Documentation, Databases, Desktop Computing, Text Processing, Health Information Systems (HIS), Information Technology
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6cc02ae94e4cd7fa

## About the Role

* An Associate's degree in computer science or related field.
 * A strong working knowledge of computer systems, hardware, and software.
 * Good problem-solving, analytical, and team-working skills.
 * Excellent communication and interpersonal skills.
 * An openness to learning new technologies.

Experience

 * Degree in Health Information Systems or related field preferred; or college level study leading to certification in related field.
*

 + 3 years education + 3 years work experience
 + 2 years education + 5 years work experience
 + 1 year education + 7 years work experience
 + 0 college education + 9 years work experience

The kind of position-related experience includes:

 * Effective communication skills with ability to communicate in a clear and concise manner.
 * Strong oral and written communication skills with ability to maintain composure in difficult and complex communications with physicians and other professionals.
 * Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information.
 * Advanced knowledge of and ability to use computers including various software programs such as word processing, spreadsheets and databases.
 * Effective human relations abilities:
 + Ability to collaborate within alliances and promote teamwork.
 + Ability to ensure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders.
 * Detail oriented and ability to be self-motivated to complete duties in a timely manner.
 * Ability to work in a team environment and to collaborate with a variety of professionals.
 * Techniques and problem analysis/resolution skills.
 * Ability to instruct and motivate employees and identify areas in need of improvement.
 * Ability to work occasional off-hours schedules as required.
 * Critical thinking: looking at documents and or electronic information
 * Attention to detail with strong organizational skills.
 * Work on multiple tasks at any one time while maintaining high quality standards.
 * Experience providing customer/department/end-user support of health information systems.

## Description

* Offering technical assistance with the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
 * Installing new software and hardware systems as needed.
 * Overseeing new system installation and setup and customizing PCs to meet the needs of the Center for Education staff.
 * Provides references for users by possibly writing and maintaining user documentation, providing help desk support.
 * Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues.
 * Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems.
 * Demonstrates patience when working with customers for support.
 * Works independently under general direction of supervisor.
 * Attends meetings as requested to help learn and support customer needs.
 * Communicate in a clear and concise manner to aid in customer understanding of system functionality.
 * Create or log an enhancement for creation of specialized queries at the request of nurse managers.
 * Use positive language to create positive perceptions about company, software and service.
 * Maintain a positive persona even when dealing with frustrated customers in no win situations.
 * Maintain good time management for processes and projects and be transparent.
 * Document issue resolution well and communicate to peers for improved support.
 * Don't accept the "status quo" as a customer solution, but strive for service excellence in process and practice.
 * Performs other functions as requested.