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# Desktop Support Technician

- **Company:** AreteTechnologies Inc
- **Location:** Phoenix, AZ, United States
- **Salary:** $50,669.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, IMac, Configuration Management, Issue Tracking Systems, Local Area Networks, System Center Configuration Manager, Computer Equipment, Information Technology, Hardware Asset Management, Servicenow
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4b832e7622263e5a

## About the Role

* Laptop/Desktop Imaging and Reimaging
 * Windows 10 and Windows 11 Support
 * Active Directory Administration
 * ServiceNow (SNOW) / Asset Management
 * Microsoft SCCM
 * Inventory Management & Asset Tracking
 * Break-Fix Troubleshooting
 * Hardware Configuration & Deployment
 * IMAC (Install, Move, Add, Change) Activities
 * Service Desk & Ticketing Systems
 * Printer and Network Setup Support
 * Vendor Coordination and Service Requests
 * Customer Service & End User Support
 * Documentation and Reporting

Required Experience

 * Experience with Active Directory, including adding, moving, and modifying objects.
 * Hands-on experience with IMAC activities in a Windows environment.
 * Strong understanding of PC hardware and device configurations.
 * Experience with ServiceNow and Asset Management processes.
 * Knowledge of Configuration Management and inventory controls.
 * Experience in warehousing/distribution inventory environments preferred.
 * Strong analytical and problem-solving skills.
 * Excellent verbal and written communication skills.
 * Ability to manage multiple priorities in a fast-paced environment.
 * Experience working with enterprise-level service desk ticketing systems.
 * Ability to train and support end users on basic computer operations.
 * Self-motivated with a positive, team-oriented attitude.

Education

 * High School Diploma or equivalent required.

## Description

* Support deployment, setup, configuration, and quality assurance for desktop refresh projects.
 * Configure and distribute desktops, laptops, monitors, and peripheral devices.
 * Manage incoming and outgoing inventory of IT equipment.
 * Perform imaging and reimaging of Windows desktops and laptops.
 * Conduct break-fix troubleshooting and quality assurance checks.
 * Install applications locally and via Microsoft SCCM.
 * Update and maintain asset records within ServiceNow Asset Management.
 * Analyze inventory and asset data for accuracy and compliance.
 * Assist with project documentation, status reporting, scheduling, and timelines.
 * Coordinate logistics with department stakeholders and service desk teams.
 * Process equipment recycling requests and manage hardware lifecycle activities.
 * Provide technical support for hardware, software, network access, printers, and related technologies.
 * Track, document, and resolve support tickets through enterprise ticketing systems.
 * Escalate recurring issues and identify trends for management review.
 * Communicate technical information to end users in a clear and professional manner.