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# Desktop Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Greenville, SC, United States
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Outlook, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Skype for Business, Software Deployment, Software Engineering, TCP/IP, Wide Area Networks, Tablet Computers, Peripherals, Microsoft Onedrive, Wireless Technologies, Laptops, Windows Client
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a1fd77b224018063

## About the Role

* Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories.
 * Troubleshoot known and unknown software issues related to Windows 10/11, Microsoft Office 365, Outlook, Skype for Business, OneDrive and other corporate deployed desktop applications.
 * Troubleshoot Microsoft patches, corporate software deployments, group policies,
 * Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
 * Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
 * Perform IMACD activities within SLA's - PC and peripheral add move change
 * Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy.
 * Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.
 * Documents solutions and incident resolution case notes in English in assigned reporting systems
 * Performs inventory management.

## Description

* Provide on-site field support to customers including installation, servicing and repairing systems and equipment.