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# Service Desk Personnel

- **Company:** Noblesoft Technologies
- **Location:** Nashville, TN, United States
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** LTE (Telecommunication), Active Directory, Apple IOS, Virtual Private Networks (VPN), Network Troubleshooting, Remote Service Software, Software Engineering, Cisco WebEx, Wi-Fi Technology, Remote Desktop Protocol (RDP), Servicenow
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b65abf311c883158

## About the Role

* Strong customer service and communication skills.
 * Hands-on experience with Active Directory, printer troubleshooting, iOS support, and network troubleshooting.
 * Experience with remote support tools and ServiceNow.
 * Ability to lift at least 50 pounds.

Preferred: Experience in an IT service desk or call center environment, especially handling high volumes of technical support calls.

## Description

* Seeking Service Desk Personnel to provide technical support to end users, troubleshoot hardware and software issues, manage service desk tickets, and resolve network and mobile device issues., * Provide end-user support and handle up to 30 calls per day.
 * Troubleshoot printers, print queues, and hardware/software issues.
 * Perform Active Directory tasks, including password resets and account unlocks.
 * Support iPhones, iPads, VPN, Wi-Fi, and LTE connectivity.
 * Troubleshoot application access, permissions, and compatibility issues.
 * Provide remote support using MSRA, RDP, Microsoft Teams, and Cisco Webex.
 * Support video conferencing solutions and hardware deployment.
 * Manage and assign incidents using ServiceNow.