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# IT Helpdesk

- **Company:** Rogers Enterprises
- **Location:** Matteson, IL, United States
- **Salary:** $35,360.0 - $39,520.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Windows, Spreadsheets, Text Processing, Software Tools, Network Support
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=00099df7493ede54

## About the Role

Do you have experience in Word processing?, * Quick learner.

 * Able to work in a highly productive paced environment.
 * Works well with people. Possesses good communication skills.
 * Able to adapt to a changing environment.

TECHNICAL SKILLS

 * Must have advanced personal computer word processing, spreadsheet, presentation, and Windows skills.
 * Must be effective in interpersonal communications and problem solving.
 * High degree of patience and problem management techniques to resolve issues.
 * Adhere to the established standards and policies when resolving problems.
 * Possesses in-depth knowledge of techniques and procedures concerning software and network support for multiple users.
 * Must understand installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment.

## Description

The IT Help Desk will provide technical software, hardware, and network problem resolution to all users by performing question/problem diagnosis and guide users through step-by-step solutions in a call center environment. They will also communicate technical solutions in a user-friendly, professional manner and provide one-on-one end-user training as needed., * Provide support to end users on a variety of issues.

 * Identify, research, and resolve technical problems.
 * Responds to telephone calls, email, and personnel requests for technical support.
 * Document, track, and monitor the problems to ensure a timely resolution.
 * Rely on instructions and pre-established guidelines to perform the functions of the job.
 * Works under immediate supervision.
 * Primary job functions do not typically require exercising independent judgment.


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