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# Senior Backend Software Engineer - Customer Service Platform - Global E-Commerce Customer Service Platform

- **Company:** Tiktok Inc
- **Location:** Seattle, WA, United States
- **Experience:** Expert
- **Salary:** $207,480.0 - $368,220.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), C++ (Programming Language), Databases, Data Structures, Distributed Systems, Python (Programming Language), Enterprise Messaging Systems, Object-Oriented Software Development, Software Engineering, Caching, Reliability of Systems, Backend, Solid Principles, Information Technology, Golang, Microservices
- **Published:** October 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=66ef85388897a341

## About the Role

Minimum Qualifications: - Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. - 5+ years of professional software development experience, with a strong focus on backend engineering. - Proficiency in at least one backend programming language, such as Java, Go, C++, or Python. - Strong understanding of data structures, algorithms, object-oriented programming, and software design principles. - Hands-on experience designing and developing scalable backend services, APIs, and distributed systems. - Solid understanding of databases, caching, messaging systems, and data modeling. Preferred Qualifications: - Experience building and operating large-scale, high-concurrency, or high-availability distributed systems. - Experience with e-commerce platforms, transaction systems, or other large-scale consumer-facing products. - Demonstrated ability to independently own complex technical projects and drive
solutions across multiple teams.

## Description

Global E-commerce is a discovery-driven e-commerce business, working to become a destination for users to discover and buy good products at affordable prices. We build a shopping experience that feels tailored to each user, and a platform merchants can rely on across live and short-video commerce. The Customer Service Platform team builds and supports global customer service capabilities across key countries and regions, connecting consumers and merchants through the full service journey, from pre-sales inquiries to order support and after-sales care. By combining intelligent self-service with agent-facing tools and human support, we improve service efficiency and resolve complex customer needs at global scale. You will build the self-service solutions users rely on and the tools agents work in, shaping the customer service experience across global markets. Global E-commerce is a discovery-driven e-commerce business, working to become a destination for users to discover and buy good
products at affordable prices. We build a shopping experience that feels tailored to each user, and a platform merchants can rely on across live and short-video commerce. The Customer Service Platform team builds and supports global customer service capabilities across key countries and regions, connecting consumers and merchants through the full service journey, from pre-sales inquiries to order support and after-sales care. By combining intelligent self-service with agent-facing tools and human support, we improve service efficiency and resolve complex customer needs at global scale. You will build the self-service solutions users rely on and the tools agents work in, shaping the customer service experience across global markets. Responsibilities: - Design, develop, and maintain scalable, reliable, and high-performance backend services and systems. - Own the end-to-end development lifecycle, from technical design and implementation to testing, deployment, and ongoing optimization. -
Build and optimize APIs, microservices, and distributed systems to support complex business requirements. - Identify and resolve performance bottlenecks, improve system reliability, and ensure scalability as business demands grow. - Drive technical design discussions, evaluate architectural trade-offs, and contribute to long-term technical strategy.